Keep your Duo devices handy. To preview the changes, sign up for training.
Keep your Duo devices handy. To preview the changes, sign up for training.
University of Oregon
Winter Technology Updates

Reminder: Duo is changing February 28

Keep your Duo devices handy and consider signing up for training.
Duo Universal Prompt FAQ
Dear UO community,
Reminder: This Wednesday (February 28), the University of Oregon will update our Duo login to the new Duo Universal Prompt.

What action should I take by February 28?

  • Keep your Duo devices handy. All our Duo verifications will reset on February 28. The first time you log in to Duo-protected UO services after that, expect to get Duo prompts.
  • Have an older device? For the Duo Mobile app to continue working properly, your device must be running iOS 13 or later with Duo Mobile 4.17.0 or later, or Android 8 or later with Duo Mobile 4.16.0 or later. If you can't update your device by February 28, plan to use a different Duo verification method, such as passcodes or a hardware token.
  • Use an Apple Watch? The new Duo push notifications do work on Apple Watches, but it's not a very smooth experience. Be prepared for a slower Duo experience starting February 28, or plan to interact with Verified Duo Push on your iPhone.
That's it!

What's changing?

  • Duo push notifications are changing. If you're accustomed to tapping "Approve" on your smartphone or tablet, you'll now enter a three-digit code from the new Duo prompt. Learn more about the new Verified Duo Push.
  • You'll also notice other changes, including a new look and feel. Learn more in the FAQ.

Where can I get help?

  • Training. There's still time to attend a training webinar. Sign up today to attend our last session: tomorrow (Tuesday, Feb. 27) at 11:00 a.m.
  • Instructions. You can find the FAQ and other information about the Duo Universal Prompt in the UO Service Portal. We're also in the process of updating existing Duo-related instructions.
  • Tech support. If you have other questions or need help with Duo, please submit a ticket at Two-Step Login (Duo) Support. For real-time help, including evenings and weekends, please contact the Technology Service Desk.
Information Services, 1225 Kincaid St., Eugene, OR 97403
P: 541-346-4357  •
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