Reminder: Duo is changing February 28

What action should I take by February 28?

• Keep your Duo devices handy. All our Duo verifications will reset on February 28. The first time you log in to Duo-protected UO services after that, expect to get Duo prompts.
  
• Have an older device? For the Duo Mobile app to continue working properly, your device must be running iOS 13 or later with Duo Mobile 4.17.0 or later, or Android 8 or later with Duo Mobile 4.16.0 or later. If you can't update your device by February 28, plan to use a different Duo verification method, such as passcodes or a hardware token.
• Use an Apple Watch? The new Duo push notifications do work on Apple Watches, but it's not a very smooth experience. Be prepared for a slower Duo experience starting February 28, or plan to interact with Verified Duo Push on your iPhone.

What's changing?

• Duo push notifications are changing. If you're accustomed to tapping "Approve" on your smartphone or tablet, you'll now enter a three-digit code from the new Duo prompt. Learn more about the new Verified Duo Push.
  
• You'll also notice other changes, including a new look and feel. Learn more in the FAQ.
  

Where can I get help?

• Training. There's still time to attend a training webinar. Sign up today to attend our last session: tomorrow (Tuesday, Feb. 27) at 11:00 a.m.
• Instructions. You can find the FAQ and other information about the Duo Universal Prompt in the UO Service Portal. We're also in the process of updating existing Duo-related instructions.
• Tech support. If you have other questions or need help with Duo, please submit a ticket at Two-Step Login (Duo) Support. For real-time help, including evenings and weekends, please contact the Technology Service Desk.