Patient Experience Newslink
Patient Experience Newslink
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The Beryl Institute
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PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.
POLICY  

One in Five Patients Use CMS Star Ratings for Healthcare Decisions
Patients are either unaware of the CMS star ratings or do not know how to use them to make healthcare decisions, a new survey shows. (Patient EngagementHIT, August 2018)
Medicaid Expansion Making Diabetes Meds More Accessible To Poor, Study Shows  
Low-income people with diabetes are better able to afford their medications and manage their disease in states that expanded Medicaid under the Affordable Care Act, a new study suggests. (Kaiser Health News, August 2018)
CMS Final Rule Extends Short-Term Health Insurance to 3 Year Max
CMS issued a final rule that triples the length of time a beneficiary can keep their short-term health insurance. (HealthPayer Intelligence, August 2018)
PRESS

Getting a Feel For Empathetic Design  
Designing healthcare environments that address patients’ well-being while increasing caregiver efficiency is the goal of good design. Yet successful healthcare design often depends on an in-depth understanding of how people use and experience spaces. (Healthcare Design, August 2018)
Targeted CME Can Improve Health Outcomes at Your Hospital
Many physicians might simply pursue CME to meet their requirements, but there’s more to these courses than just the credit. They can help in achieving hospital goals such as lower lengths of stay, fewer readmissions and higher quality and patient experience scores. (AMA, August 2018)
How Hospitals Are Integrating Augmented Reality and Other Tech to Improve the Patient Experience
New, emerging technologies are turning patients into savvy healthcare consumers with higher expectations around the services they receive. (MedCity News, August 2018) 
PUBLICATIONS
 
Patient Involvement in Decision-Making: An Important Parameter for Better Patient Experience—An Observational Study (STROBE Compliant)
Preferences of service users is an important consideration for developing health-care services. This study aimed to assess the experiences of the patients with substance use disorders who were admitted to a tertiary health-care facility in India. (Sage Publications, August 2018)
Can eConsults Save Medicaid?  
A broken referral system could actively deter Medicaid patients from getting the care they need. (New England Journal of Medicine, August 2018)  
Beyond Burnout  
To overcome epidemic burnout, to quell the incomprehensible rate of depression and suicide among our colleagues, we can start by acknowledging it. (JAMA, July 2018)  
FROM THE INSTITUTE

This is My Child: A Hospital-Based Tool for Children with Autism
This small-scale qualitative pilot project explored the utility, efficacy, and impact of a hospital-based tool for children with Autism. As they face many co-occurring medical challenges that result in frequent hospital visits, it is important for staff to be aware of how best to care for these children. (August 2018)
The Clinician Progress Note as a Tool for Improving Patient Experience
Jeffrey H. Millstein, MD, practicing internist at Clinical Care Associates of Penn Medicine, discusses the benefits of shared progress notes and how this element of transparency is primarily serving the interests of education, improving safety and reinforcing a caring connection. (July 2018)
Exploring Outside the Healthcare Silo
Dr. Sara Laskey, inaugural CXO for The MetroHealth System, acknowledges the power of collaborating and learning from one another and the benefit of wandering outside of healthcare to explore how other industries are managing and dealing with what are often the same types of issues. (July 2018)

FROM PATIENT EXPERIENCE JOURNAL VOL 5, ISS 2

Lessons for patient experience from the voices of pediatrics and children’s hospitals
This special issue on patient and family experience in children’s hospitals and pediatric care underlines pediatrics’ position as a leader in the experience journey.
Partners for excellence: Committed to meaningful partnerships with patients and families in pediatrics
The focus of this article is how the true partnership with patients and families requires us to shift the paradigm even further by incorporating and ensuring that patients and their families are included in all aspects of our organizations.
What medicine can learn from pediatrics: A mother's perspective
This article will shed light on ways pediatric medicine can positively impact the way we treat all people of all ages who are ill and hospitalized.
Life with my baby in a neonatal intensive care unit: Embracing the Family Integrated Care model
This paper is a personal narrative that describes the components of the Family Integrated Care Model in a neonatal intensive care unit in Canada.
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The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered.
Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.
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