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Upcoming Events
Sept. 25, 2 - 3 PM ET
Webinar - This Little Light of Mine
Presented by Sandy Johnson, Director, Organizational Culture, Kettering Health Network 
Oct. 1, 2 - 3 PM ET
Patient Advocacy Community Connection Call - October 2018
Presented by Lauren De La Torre, Director, Patient Advocate Department, Children’s Mercy Kansas City
Dec. 11, 2 - 3 PM ET
Webinar - Hope and Compassion: The Keys to Treating Mental Health Patients & Families
Presented by Glenn Kopelson, Co-Chair Resnick PFAC and Martha Browning, Member Resnick PFAC, UCLA
April 2, 2019
PAC Community Gathering at Patient Experience Conference 2019

Each year at Patient Experience Conference, the Patient Advocacy Community gathers to network and share their challenges, successes and best practices. All are invited to come together to engage in a discussion on the emerging role of the patient advocate and state of the community. A few other opportunitites include a PAC dinner on April 2 and a PAC breakfast the following morning.

Register for the gathering by adding it to your online conference registration.

PAC Resources
Membership Resource Toolkit
The Patient Advocacy Resource toolkit includes focused content to help you support the continued development of patient advocacy leaders within your organization. The toolkit provides focused resources, learning and connection opportunities that provide content for those that contribute to a positive healthcare experience.
We encourage you to utilize and share this resource toolkit with your Patient Advocacy Community. 
PAC Survey
We are interested in knowing your most challenging needs to ensure we provide the best resources and content most valuable to you. We value your feedback and appreciate you taking the time to complete a brief survey.  
A Note from PAC Leader Carol Santalucia
As we head into the fall season, it is important that we take time to focus on ourselves. I constantly hear people talk about how stressed they are because of work, family obligations, or personal issues, and even though we are passionate about the work we do, that doesn’t always mean it is easy.
The work we do, and healthcare in general, can be extremely demanding and emotional. I love the attached article from Harvard Business Review, “Prevent Burnout by Making Compassion a Habit” by Annie McKee and Kandi Wiens. The authors make several great points and summarize how and why developing more empathy in your life is worthwhile.
A statement that stood out to me is, “Once you commit to caring about yourself, you can start to care about others, and in the process, you will create resonant relationships that are both good for you and good for the people you work with.” Let’s commit to take a step toward caring about ourselves.  
What are you currently doing to care for yourself? Send your examples to and I will compile a list for the next newsletter.
Carol Santalucia
Director of Service Excellence  Cleveland Clinic
The bi-monthly PAC Update is authored directly by members of the Patient Advocacy Community. To contribute to a future publication contact a member of the PAC leadership team.
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