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The Beryl Institute | Patient Experience

PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.

POLICY

Picking Up the Bill: Healthcare Leaders Look to Fix the Patient Financial Experience
As consumerism and value-based pay make it more important to give patients a satisfying experience, healthcare leaders are working to improve bills so they're more comprehensive and better at communicating a patient's financial responsibility. (Healthcare Finance, March 2017)

CMS to Launch National Campaign to Promote Coordinated-Care Program
Doctors may be unknowingly forgoing hundreds of millions in federal funding that would compensate them to better care for the sickest Medicare beneficiaries, and the CMS is launching a national campaign to encourage physicians to take advantage of the funds. (Modern Healthcare, March 2017)

‘Pre-Hospice’ Saves Money By Keeping People At Home Near The End Of Life
Most aging people would choose to stay home in their last years of life. But for many, it doesn’t work out: They go in and out of hospitals, getting treated for flare-ups of various chronic illnesses. It’s a problem that has galvanized health providers, hospital administrators and policymakers to search for solutions. (Kaiser Health News, March 2017)

PRESS

Effective Patient Advocacy Starts with Strong Relationships
Patient advocates rely on meaningful relationships with their patients to ensure they can meet all of their logistical and healthcare needs. (PatientEngagementHIT, April 2017)

New C-suite Position to Watch: Chief Experience Officers
Health systems are increasingly developing new ways to improve performance. Some of these methods include the creation of new executive roles aimed at ensuring patients and caregivers have the tools they need for success. (Managed Healthcare Executive, April 2017)

Patient Engagement has More Moving Parts than Many Providers Realize
Technology companies are making inroads toward better patient engagement by targeting specific episodes and encounters in the vast healthcare continuum and it appears to leading to an improving climate of patient satisfaction and rapport with providers. (HealthcareIT News, March 2017)

Creating A Positive First Impression With Healthcare Lobbies
As healthcare organizations work to improve the patient experience, spaces are evolving into destinations for education, engagement and solace. It’s offers more choice to patients in where they receive care and is influencing healthcare systems to view patients as customers. (Healthcare Design, March 2017)

PUBLICATIONS

Variation in Physician Spending and Association With Patient Outcomes
While the substantial variation in healthcare spending across regions and hospitals is well known, key clinical decisions are ultimately made by physicians. This research investigates variation in spending across physicians and its association with patient outcomes. (JAMA Internal Medicine, March 2017)

Patient Experience Midway Through a Large Primary Care Practice Transformaton Initiative
The study examines how experience changed between the first and second years of Comprehensive Primary Care (CPC), how ratings of CPC practices have changed relative to ratings of comparison practices and areas in which practices still have opportunities to improve patient experience. (The American Journal of Managed Care, March 2017)

Strategies For Assessing Delivery System Innovations
Inspired by the emergence of new value-based payment models, both large and small healthcare organizations are developing and deploying a wide range of care delivery innovations. This study focused on how decision makers in organizations can determine if the innovations really improve service delivery, patient experience, clinical outcomes or costs. (Health Affairs, March 2017)

FROM THE INSTITUTE

Strengthening the Field of Patient Experience: The Journey to Certified Patient Experience Professional (CPXP) Preparation
A guiding principle of this work is that the outcomes are grounded in the voice of the field and fundamental to any leadership role in today’s healthcare environment. It represents an important step in The Beryl Institute’s commitment to support leaders and organizations in today’s healthcare environment. (April 2017)

Bedside Shift Report from the Patient’s Perspective
Brooke Billingsley, CEO at Task To Touch™ e-Learning & Perception Strategies, Inc., shares insights on what registers with patients at the bedside is ‘touch’ – those memorable moments in which staff made a genuine effort to connect with patients. (March 2017)

FROM PATIENT EXPERIENCE JOURNAL VOL 3, ISS 2

Young adult perspectives on the selection of pharmaceuticals for mental health treatment
Shared decision making places an emphasis on patient understanding and engagement. The current study is a qualitative assessment of how patients choose among three common treatments that have varying degrees of scientific support and side effects.

Beyond patient-centered care: Enhancing the patient experience in mental health services through patient-perspective care
Delivering mental health services as patient-centered care has been an international priority for more than 50 years. Despite its longevity there is still not widespread agreement regarding how it should be defined or how it should guide the delivery of services.

Patient and health professions student team perceptions of patient-centeredness in an inter-professional education home-visit program: An exploratory study
The purpose of this study was to compare patient and health professions student team perceptions of patient-centeredness in an inter-professional clinical education home-visit program.

> View all articles in PXJ Vol 3, Iss 2

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The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered.

Special thanks to our Organizational Sponsors. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.

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www.theberylinstitute.org

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