If you're having trouble viewing this email, you may view it online. PXWEEKLY Your Patient Experience Newsletter ANNOUNCEMENTS Changes to PX 101 Access Model We are excited to announce that PX 101 access has transitioned from an annual licensing opportunity to a standard purchase model. This change, based on user feedback, ensures organizations have full, ongoing access to tools and activities to facilitate discussions with staff on what patient experience is, what it means to them and how they can positively impact experience excellence. Learn more about PX 101.
Our latest On the Road took us to Atlanta, Georgia where we visited with the dedicated team of Thrive Senior Living. Thrive fosters a hard-working community of people who ensure the older adults they serve have the opportunity to enjoy their lives to the fullest. To set the tone for what they aim to accomplish within the communities they oversee, Thrive chooses to communicate with intent and thoughtfulness, choosing words like community over facility, team members over employees, and older adults over seniors.
EXPERIENCE FRAMEWORK FEATURED LENS Experience is driven and influenced by external factors and systemic and financial realities and requires accepted and understood metrics to effectively measure outcomes and drive action. Associated Organizations provide insights and resources beyond the Institute’s boundaries with a focus on experience improvement and excellence in some capacity. They primarily operate as a social enterprise in a non-vendor capacity. PODCAST Stay connected to the changing landscape of patient experience through the To Care is Human podcast. 15 peer-reviewed, open access journal articles on the role of technology and innovation in Patient Experience. 64 contributing authors from around the world published these articles in association with The Beryl Institute. Articles Include: Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections, and tools to support your individual growth and build your organizational capacity to drive experience improvement. 1831 12th Avenue South, #212 | Nashville, TN 37203 |