Alternative to police response shows success
Portland Street Response (PSR) — an alternative first response for people experiencing homelessness or mental health crises — responded to 903 calls in the first year resulting in 0 arrests, 405 service referrals and 9 housing placements, according to its year one evaluation by Dr. Greg Townley, co-founder of Homelessness Research & Action Collaborative.
PSR also met its program goals of reducing the number of calls typically responded to by police; reducing the number of behavioral health and non-emergency calls responded to by police and fire; and reducing the number of non-life-threatening 911 calls that are transported to the ER.
Key findings:
(All from PSR’s service area and during hours of operation)
- 4% reduction in total calls traditionally responded to by police.
- 27% reduction in police response on non-emergency welfare checks and dispatches coded as “unwanted persons” calls.
- 12.4% reduction in fire department activity on behavioral health calls and illegal burn calls.
- Only 29 clients (3.2% of all calls) required transport to hospital. Most treated on scene.
- PSR clients rated PSR 5 on a scale of 1-5 with 5 being the best.