YOUR SOURCE FOR CHARGERLINK UPDATES
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Provost’s Message:
A Thoughtful Approach to Change |
As we launch the first edition of ChargerLink Connection, I want to take a moment to recognize the many faculty and staff who are helping move this important initiative forward.
Over the past several months, employees across the university have balanced project responsibilities alongside their day-to-day work, contributing their time, expertise, and perspectives to help shape the future of our Finance, Human Resources, and Research systems. I am grateful for their dedication and commitment to the success of UAH.
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| Welcome
Project Snapshot
Progress in Action
What's Happening Now
ChargerLink Wins
Meet the Team
You Asked
Engagement
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I also recognize that change can be challenging. Across higher education, institutions are being asked to adapt to evolving technologies, changing expectations, and increasing demands on time and resources. At UAH, we understand that many of our faculty and staff are balancing competing priorities while navigating ongoing change. That reality is not lost on us.
As ChargerLink progresses, our commitment is to approach this work thoughtfully and transparently. We are working to involve the right people in decisions, communicate openly about project progress, and provide opportunities for feedback throughout the implementation. We know that trust is built through collaboration, transparency, and follow-through, and we remain committed to each of those principles.
The success of ChargerLink depends on much more than technology. It depends on the people who will use the system every day. That is why we are already planning not only for implementation, but also for the training, resources, and support that will help our campus community successfully adopt and sustain these changes long after go-live.
The project remains on schedule, and important progress continues to be made as teams across campus work together to test, validate, and refine future processes. Although much of this work happens behind the scenes, it is laying the foundation for a smoother, more efficient experience for employees in the years ahead.
This newsletter is one of several ways we will continue to keep the campus informed throughout the ChargerLink journey. My hope is that each issue helps you better understand where we are, where we are headed, and how you can stay connected along the way.
Thank you for your continued support and engagement as we build the future together.
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| Sincerely,
Dave Puleo
Provost and Executive Vice President for Academic Affairs
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PROJECT SNAPSHOT: From Design to Validation |
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The ChargerLink Project remains on schedule and continues to make steady progress through the Define phase of the implementation.
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Current Phase: Define
During this phase, project teams are confirming how work will happen in ChargerLink by mapping future processes, validating system design decisions, and identifying the technical requirements needed to support UAH's future Finance and Human Resources operations.
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Over the past several months, the project team has:
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- Completed Business Process Mapping activities
- Begun the first round of Conference Room Pilot (CRP1) testing
- Continued data conversion planning and preparation
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Identified and documented change impacts resulting from process and system design decisions
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As we move through the summer and into the fall, the project will focus on:
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- Preparing for the next round of testing (CRP2)
- Validating identified change impacts and their potential effects across campus
- Continuing readiness and training planning efforts
- Refining processes based on testing results
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The project is moving from design into validation as teams prepare for the next round of testing this fall.
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PROGRESS IN ACTION: Key Milestones |
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Here's a look at some of the milestones achieved during the past quarter.
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Testing the Future System
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Completed the first round of ChargerLink testing using real UAH business scenarios
- Conducted 64 testing sessions
- Executed 312 testing scenarios
- Configured more than 560 system elements
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Testing helps teams identify issues early, refine system functionality, and prepare for future testing cycles.
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Completed the Familiarization and Design phases
- Began the Build Phase
- Built the first testing version of ChargerLink
- Confirmed more than 100 future-state business processes
- Began data clean-up activities to prepare for migration into ChargerLink
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These activities are helping establish the framework for future testing, training, and implementation efforts.
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Hosted a campus-wide town hall with more than 400 attendees
- Conducted 13 Chart of Accounts roadshows
- Held 6 Partner Network meetings
- Maintained representation from 31 schools and departments
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Faculty and staff continue to play an important role in shaping project decisions and future communications.
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As ChargerLink moves toward the next round of testing this fall, project teams are focused on three key areas:
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(1) Validating Change Impacts
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Teams are reviewing and confirming identified change impacts to better understand who will be affected and what communications, training, and support will be needed.
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(2) Confirming How Work Will Happen in ChargerLink
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Functional teams are validating how work will be performed in ChargerLink and confirming key decisions related to workflows, approvals, and system access.
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(3) Preparing for CRP2 Testing
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Teams are refining system configurations, validating data, and resolving issues identified during earlier testing to prepare for the next round of Conference Room Pilot (CRP2) testing this fall.
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While many project activities are happening behind the scenes today, they are laying the groundwork for future communications, demonstrations, training opportunities, and employee readiness efforts.
Broad campus impacts are not expected until much closer to implementation in Fall 2027.
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CHARGERLINK WIN: Simplifying Time & Absences |
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One goal of ChargerLink is to make routine processes easier and less time-consuming. A great example is how time and absence reporting will work in the future.
Today, all employees submit bi-weekly timesheets, even if they have no leave to report. Managers spend time approving routine timesheets, and Payroll staff manually send reminders and follow-up communications throughout each pay cycle.
With ChargerLink, much of that effort will be reduced through streamlined processes and automation.
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In the future, exempt employees will no longer submit bi-weekly timesheets. Instead, they will only enter an absence request when taking leave.
Benefit: Less administrative work, fewer deadlines to remember, and fewer manual corrections when submissions are missed.
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Supervisors will spend less time reviewing timesheets that simply reflect standard work schedules and more time focusing on leave requests and exceptions when action is needed.
Benefit: Less administrative review and more time focused on higher-value work.
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For Non-Exempt and Research Employees
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Employees who continue to report time will receive automated notifications when action is needed and when timesheets have been approved.
Benefit: Greater visibility and fewer follow-up emails throughout the approval process.
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Many reminder and approval notifications that are currently handled manually will be automated within the system.
Benefit: Less time spent on repetitive administrative tasks and more time available for employee support and payroll operations.
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Even small administrative tasks add up across the university. By simplifying time and absence reporting, ChargerLink will reduce administrative burden, improve efficiency, and create a more streamlined experience for employees across campus.
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Note: Future-state processes continue to be validated through testing activities and may be refined prior to implementation.
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Strengthening the ChargerLink Team
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Successful ERP implementations depend on more than technology—they depend on the people supporting them. As ChargerLink moves through testing and preparation, UAH continues to invest in dedicated roles that will help connect system design, campus operations, and employee readiness.
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Meet Our Business Analysts
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Business Analysts work with subject matter experts to validate processes, support testing, identify improvements, and help ensure ChargerLink meets UAH’s operational needs.
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Lianna Bourdony, Human Resources
- Kavya Damineni, Finance
- Tess Raburn, Research
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One of the questions we hear most often is, “How will employees learn the new system?”
That is the focus of Midori Maloney, ChargerLink Training Lead, who is developing the project’s training strategy, learning resources, and employee readiness approach.
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Meet the newest members of the ChargerLink team and learn how their roles will support implementation success.
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Throughout the project, faculty and staff have shared thoughtful questions about ChargerLink. Here are answers to some of the topics we're hearing most often.
Q: Why can't we see system demos yet?
A: While ChargerLink has been under development for several months, the project team is still testing and refining system configurations and business processes. Before demonstrating the system to the broader campus community, teams must first confirm that key processes are working as intended and supporting UAH's needs.
As testing progresses and additional decisions are finalized, opportunities to see ChargerLink in action will be shared with campus.
Q: Which systems are being replaced by ChargerLink?
A: Not every current system will be replaced by ChargerLink.
Some systems may be retired, while others will continue to support university operations and integrate with the new platform. Evaluations are still underway, and decisions will be communicated as they are finalized.
Our goal is not to replace systems unnecessarily, but to create an environment where systems work together effectively to support the university.
Q: When will training happen?
A: Formal end-user training will begin closer to implementation, but planning is already underway.
The project team is identifying training needs, defining audiences, and developing an approach that provides employees with the right information at the right time. Additional details about training formats, schedules, and resources will be shared as the project progresses.
Q: When will the broader campus become more involved?
A: Although ChargerLink has been underway for some time, the project is still in an active testing and validation phase. Our goal is to engage faculty and staff when information is meaningful, actionable, and ready to share—not before.
As the project progresses, opportunities for demonstrations, training, feedback, and campus engagement will continue to expand. We're committed to keeping the UAH community informed every step of the way.
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Have a question you'd like answered in the next issue?
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Submit it through the Ask a Question feature on the ChargerLink website.
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UPCOMING ENGAGEMENT OPPORTUNITIES |
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While there are no formal engagement events currently scheduled, this section will be your go-to source for upcoming opportunities.
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| The project team is planning a faculty-focused town hall following the start of the Fall semester.
Additional details will be shared once plans are finalized.
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