Thank you! (again)
Each year the National Bicycle Dealers Association recognizes the best bicycle retailers in the country. The evaluation includes mystery shopping reports, local advocacy efforts, customer experience and staff expertise. In 2018 Village was the only shop in the Grand Rapids area to receive this award. Dale and Pam created a culture of continual improvement and we’re grateful that it shows. We want to thank each of you who have helped us get better by providing feedback either in a survey response or a conversation in the store. We truly value your feedback. If you have ideas on items we should stock or ways to improve our service, please reply to this email and give us your thoughts. Thanks!