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| PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.
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| POLICY
Summary of the American Health Care Act
This summary describes key provisions of H.R. 1628, the American Health Care Act,as passed by the House of Representatives on May 4, 2017 as a plan to repeal and replace the Affordable Care Act through the Fiscal Year 2017 budget reconciliation process. (The Henry J. Kaiser Family Foundation, May 2017) How U.S. Health Care Stacks Up Against Global Systems
Repealing the Affordable Care Act is the latest twist in a healthcare saga that many people outside the United States find bewildering. But does any major developed economy have the perfect solution? Turns out that many healthcare systems around the world aren't in great shape either. (NBC-2, May 2017) How Hospitals Are Addressing Food Insecurity
U.S. hospitals and health systems are recognizing that many of their patients lack access to affordable, healthy foods. This lack of access, known as food insecurity, affects clinical, behavioral, socioeconomic and environmental factors that contribute to health. (Hospitals & Health Networks, 2017)
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| PRESS
The Newest Faces in Hospital C-Suites are Focusing on Patient Engagement
As the healthcare industry continues to move to value-based care with its emphasis on patient experience and reducing costs, some hospitals and health systems are putting stock in a new leadership role: chief experience officer. Hospitals that designate a C-suite executive expect to benefit financially from higher patient satisfaction scores and positive publicity. (Healthcare Dive, April 2017)
How the New Trumpcare Bill Could Affect Healthcare Consumers
After weeks of wrangling, protests and pressure from the White House, a new healthcare bill was passed by the House of Representatives. The new bill has changed multiple times since Republicans originally introduced it in March. (ABC News, May 2017)
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| PUBLICATIONS
The Role of Social Media around Patient Experience and Engagement
Despite these patient-centred efforts and assessments, many healthcare organizations have struggled to transform their organizational culture from provider-focused to patient-centric, as well as learning from patient experience feedback to help determine how to better engage with patients at scale. (BMJ Quality and Safety, April 2017) Treating, Fast and Slow: Americans’ Understanding of and Responses to Low-Value Care
Effectively addressing low-value care calls for engaging the public, including the one-third of Americans who currently cannot envision benefits from avoiding low-value care. This article explores Americans’ understanding of low-value care in 2015, assesses the impact of media messaging and tests alternative message framing. (Milbank Quarterly, Journal of Population Health and Health Policy, March 2017)
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| Sponsored
Small Change, Big Impact to Patients
When it comes to the patient experience, medical leaders know that enhancing comfort helps improve care. With a stretched staff focused on quality treatment, facilities may not have the resources to consider every detail that touches the patient. In this courtesy white paper, learn how a minor change of switching to quality gowns can have a major impact on patient perception and how when vendors become partners, staff and nurses can better focus on care. (ImageFIRST Healthcare Laundry Specialists, May 2017)
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| FROM THE INSTITUTE
Patient Experience: A Global Conversation
There is a global conversation taking place on patient experience, one focused on creating the best healthcare systems driving the best results on all corners of our globe. (May 2017)
How Much Does Culture Matter in Today’s Healthcare Environment?
Katie Owens, MHA, Vice President of HealthStream Engagement Institute, a HealthStream Company, shares insights on how leaders should pay attention to culture and actively steer workforce engagement to create employee pride, a focus on the customer and shared values. (April 2017)
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| FROM PATIENT EXPERIENCE JOURNAL VOL 4, ISS 1
Patient Experience: A return to purpose
This editorial reviews the progress of PXJ and the implications seen both in the evolving healthcare marketplace globally as well as reviews the data on the developing field of patient experience.
Learning and leading in the experience age
An ‘experience age’ is one in which clear connections are made between the things patients value and the clinical outcomes we look to achieve: where links are drawn between experience, clinical effectiveness, safety and cost in order to provide the very best care for all patients.
Patient Experience: The field and future
The self-examination study was administered to assess contributions to the core knowledge base in the field and to assess the degree to which articles published in PXJ addressed the core elements of patient experience outlined in the definition of patient experience as offered by The Beryl Institute.
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| Join the discussion on patient experience topics in The Beryl Institute LinkedIn group.
Forward to a friend or share with colleagues by clicking the social media links at the top of this e-mail. Was this message forwarded to you? Sign up for Patient Experience Newslink. The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered.
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| Special thanks to our Organizational Sponsors. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.
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