This research report reflects the insights of a global community of patients, family members, care partners and healthcare professionals in all roles who represent the shared voices of possibility. Over 1,000 members of The Beryl Institute community provided input to create a shared vision for the future that identified the key milestones and points of focus we believe will be needed over the next ten years to achieve that vision.
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We have worked to curate content on systemic racism and health disparities as part of our library of resources. We also acknowledge we can and must do much more as an organization, and as a community, to drive change in healthcare and beyond. We will continue to add to these resources and commit to sustaining conversations and leading action through which these critical issues can be addressed.
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PX Connect is an online community that allows members to network and collaborate, offering a forum for exchanging ideas and resource sharing.
Recent Discussions Include:
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While we were not able to meet in person for Patient Experience Conference 2020, we offer you the opportunity to connect where you are through a virtual conference accessible now through September 18, 2020. Sign up any time to have access to the library of recorded sessions as well as upcoming sessions.
Registration fee per participant: $500 Member / $600 Non-member
This Week's Upcoming Virtual Session
Wednesday, July 1, 12:00 - 1:00 PM ET
Simply Amplify the Patient Experience
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June 30, 6 - 7pm ET
Presented by: Susie Becken, Patient Advisor - Co-Chair, Regional Patient Advisory Council, Southern California Permanente Medical Group, Kerry Litman, MD, Physician Lead for Patient and Family Centered Care, Southern California Permanente Medical Group and Rochelle McCauley, Senior Consultant, Southern California Permanente Medical Group
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July 10, 11am ET
We invite you to join our Community Briefing and Conversations where we share key headlines and reflections from our community and engage participants in 2-3 core questions using the chat feature. Please register in advance to receive log-in details. Registration is open to all.
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July 14, 2 - 3pm ET
Presented by: Mindy Spigel, Director of Patient Experience, CHRISTUS Santa Rosa and the Children’s Hospital of San Antonio and Ann Gonzales, Staff RN in ED, CHRISTUS Santa Rosa and the Children’s Hospital of San Antonio
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July 21, 2 - 3pm ET
Presented by: Darla Cohen, CPXP, Project Manager Patient Experience, Riley Hospital for Children at IU Health, Dana Hartman, RN, MSN, CPNP, Pediatric Cardiology Nurse Practitioner, Riley Hospital for Children at IU Health and Stacey Snellenbarger, Family Advisor/Parent, Riley Hospital for Children at IU Health
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HEADLINER WEBINAR
August 11, 6 - 7pm ET
Presented by: Shola Richards, Best-Selling Author and Workplace Strategist
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JUNE'S FEATURED STRATEGIC LENS
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The space in which a healthcare experience is delivered and the practices implemented to ensure a positive, comfortable and compassionate encounter must be part of every effort.
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Designing Spaces and Organizational Structures to Enhance the Patient Experience This On the Road took us to Sibley Memorial Hospital in the Palisades area of Washington, D.C. A member of John Hopkins Medicine, Sibley is a not-for-profit and full-service community hospital. They believe an enhanced patient experience includes the voice of the patient and strongly correlates to improved safety, clinical outcomes, health outcomes and employee engagement.
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On the Road with Thrive Senior Living Thrive fosters a hard-working community (they call that hard working attribute “Gritty”) of people who ensure the older adults they serve have the opportunity to enjoy their lives to the fullest. To set the tone for what they aim to accomplish within the communities they oversee, Thrive chooses to communicate with intent and thoughtfulness, choosing words like community over facility, team members over employees, and older adults over seniors. Thrive has set out to challenge the traditional senior living models by creating relationship and community-based environments for their residents, a place for them to feel at home, to feel a part of, and to live out their lives knowing they are loved and nourished.
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Delivering Quality Service Through Quality People There was an evident commitment to quality and service in every interaction I observed at St. Luke’s, from the smiling team members greeting people at the front doors to the way people engaged in the hallways, offices and nurse’s stations. While many of the core practices central to patient experience excellence were in effect, what I found at St. Luke’s was an extensive and well structured commitment to experience excellence. With experience officers located in all facilities to both address the needs of those receiving care, but also help coordinating the efforts of the SLMC team members to ensure these needs were met, it was clear there was a commitment to those receiving care.
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Special Thanks to our Supporting Partners
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