April 2019

2019 Report to the Citizens of Orange County

It’s that time of year! I am excited to unveil the Clerk’s 2019 Report to the Citizens of Orange County. We do this report each and every year, so that citizens of Orange County can really see all the work we do to support the courts and provide services to our customers. For my staff and me, it’s an opportunity to look back at the work we have done and the many accomplishments during the past year.

As in years past, the report contains important information on the budgetary health of this office, expansion of services, and our commitment to enhance customer service.

The report details many of this past year’s successes such as our website enhancements to add a shopping cart and appointments online, expand payment options, and a feature that allows customers to look up an upcoming court date.

Of course, all of our successes would not be possible without the dedicated staff who seemingly work around the clock on projects and initiatives that increase our efficiency and elevate our customer service. I hope you will take a moment to read our report, paying special attention to the deputy clerks who make it happen.

Read the Report

Connecting with the Clerk's Office Just Got Easier

The Orange County Clerk of Courts is always looking for ways to leverage technology to improve the customer experience. We are pleased to announce that contacting our office online will soon become better, easier, and more streamlined.

The form on the “Contact Us” page of our website is being upgraded. The new system will provide better routing to make sure inquiries go to the appropriate division faster. In addition, the contact form itself will be revamped and improved.

Customers will receive an email confirmation when a ticket is opened or closed related to their inquiry. Those who wish to create an account through our system can keep an eye on the status of their requests in real time.

We will change over to the new system on Thursday, April 18. Any new inquiries will go through the new system at that time.

If you submit an inquiry through our “Contact Us” page prior to this date and it is not resolved before the new system is in place, don’t worry. Our deputy clerks will still be able to work on and assist you with your inquiry.

We hope this new system will enhance our customers' experience interacting with the Clerk’s Office and make it even easier to do business with us.

Self Help Center Can Assist You in Your Journey to Justice

Don’t forget to check out my office’s video campaign called “My Journey to Justice.” Click on our video below, which features Sandra, who came to the downtown courthouse for help with her family law cases. You can watch it by clicking below.

If you’re like Sandra and so many others who are in need of affordable legal help, then consider visiting one of our Self Help Centers in Orlando or Apopka.

Our employees in our Self Help Centers assist with small claims, residential evictions and family law matters, or you can schedule an appointment with an attorney at a very reasonable rate. For more information, visit our Self Help Center page on myorangeclerk.com.

Payments – You Have Options

Did you know we offer several payment options to help you? If you received a traffic ticket, you have numerous choices such as requesting a payment extension, elect to take traffic school, or request a hearing.

In criminal and traffic cases, you may also be eligible for a payment plan. Go to our Traffic Ticket Options page to learn more.

Instructional Video of the Month: Applying for a Passport

The "Connect with the Clerk" video series was developed to educate and improve the customer experience. The series helps answer frequently asked questions with short, informative videos and provides step by step instructions for Clerk of Courts topics in English and Spanish. Each month, we will highlight one of these videos. This month's featured video explains how to apply for a passport. It provides information regarding costs and what you need to bring with you. Click below to watch.

To view all eleven videos and see how you can Connect with the Clerk, visit our video libraries by clicking the buttons below.

Watch Videos (English)

Watch Videos (Español)

Tell Us How We're Doing

If you have recently conducted business with the Clerk’s Office, I’d like to hear from you. Customer service is at the core of what we do for the citizens of Orange County.

Please take a moment to let us know what we did well as well as where we still have opportunities to improve.

Give Feedback

April Star Performer

Congratulations to Gail Jenkins, our Star Performer for the month of April. Gail is an Operations Support Coordinator at the Apopka/Ocoee branch. Colleagues say she is a valued team player.

"Gail shows exemplary skills in every area of our office. She is a 'go to' person for both of our offices as well as those in other divisions," said a teammate. "Gail is always reaching out and helping with difficult situations that arise. She goes above and beyond for everyone. She is an awesome role model of excellence."

In the Community

Left: Clerk Russell traveled to Tallahassee along with her fellow Florida Clerks to express support for the Clerks Serve Florida Act. Center: Congratulations to Nick Shannin on being honored by the Orange County Bar Association at their annual Professionalism Awards. Right: Clerk Russell and staff attended a meeting with Organize Florida Criminal Justice Committee to discuss the Clerk’s process in collecting fines and fees.

Upcoming Events

April 18th, 7:30 a.m. to 4:00 p.m.: Orange Appeal’s Orlando Women’s Conference at Loews Sapphire Falls Resort
April 23rd, 7:00 p.m. to 9:00 p.m.: 37th Annual Law Enforcement Memorial at the Orange County Courthouse
May 2nd, 6:30 a.m.: Apopka Mayor's Prayer Breakfast at the VFW Community Center

Tiffany Moore Russell
Orange County Clerk of Courts

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425 North Orange Avenue Suite 2110
Orlando, FL | 32801 US

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