When Denver Mayor Michael Hancock took office in 2011, he inherited an $80 million budget shortfall and a government workforce that had been through several rounds of cuts and was disengaged.
Enter Peak Academy, an in-house process improvement program designed to teach Denver city employees how to problem-solve, innovate and deliver the best products and services to the city.
In four years, Peak Academy has trained nearly 5,000 city staff, who have submitted over 2,000 performance innovations and saved the city more than $15 million.
Peak Performance by Brian Elms is an overview of how Denver implemented its process improvement program, the city's successes and failures along the way, and how good ideas can improve the way any organization works.
"This is not your typical government efficiency book... A quick, honest and fun must-read for anyone you lives in a city or works in any organization!"
- Theresa Reno-Weber, Chief of Performance & Technology, Louisville, Ky. -
