News and resources for airport employees.
News and resources for airport employees.
Lusiana Withington
Lusiana Withington Warms Hearts with Friendly Customer Service
By being supportive, friendly and respectful, Lusiana Withington (she/her) with Bags Inc. made one traveler's long journey a bit brighter:
"I just wanted to tell you how grateful I am for your wheelchair attendant, Lusiana. My flight was diverted to Portland because of weather, it was very late, and I was beyond exhausted. Without Lusiana helping me, I don't know what I would have done.
She not only stayed with me during my entire journey from gate to luggage claim to taxi pick-up, but she was also incredibly encouraging and emotionally supportive.
We ended up waiting for the reserved car service for nearly 45 minutes. Lusiana never left my side, even though it was freezing cold. She engaged me in conversation to keep me from thinking about how miserable I was feeling and was so cheerful and gracious. I couldn't believe her kindness and patience.
Thank you so much for hiring such an incredible person. If only the whole world were full of people like Lusiana!"
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Rendering of future main terminal at PDX featuring huge skylight and trees.
What's New with PDX Next: Ticket Lobby and June Forum
Ticket Lobby: As a reminder, there is some noisy work in the ticket lobby as old parts of the ceiling are removed to reveal the new roof – we're less than one year out from opening the new main terminal! We hope you'll continue providing friendly and knowledgeable service for travelers, as they may have questions about the changes. You’ll find earplug dispensers installed in the area for you or for any traveler who needs them. Additionally, the Travel Oregon Welcome Center in baggage claim has free sensory kits that include noise canceling headphones, a fidget device, an emotional thermometer and a Hidden Disabilities Sunflower lanyard if you encounter travelers who have different sensory needs. Post-security on Concourse D, they can also find the PDX Sensory Room.
June Forum: Mark your calendars for Tuesday, June 27, at 10:30 a.m. to get the inside scoop on construction at PDX. Jen Reynolds from the Port of Portland along with Pat Bifone and Bri Leiblie of Hoffman-Skanska share the latest construction updates and answer your questions about PDX Next in just 30 minutes. If you'd like to join this meeting, email PDX People Communications before Tuesday, June 27 for the meeting link.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Portland, OR on the left, Miami, FL on the right.
Alaska Airlines Adds New PDX to MIA Route this Winter 
Summer is here, but it’s never too early to start thinking about escaping to warm, sun-filled days this winter. Alaska Airlines is ready to help make those travel plans with the addition of three new routes just in time for the holidays, including a new Portland to Miami route, beginning on November 17. "We are excited to add Miami to our list of nonstop destinations," said David Zielke, director of air service development at the Port of Portland. "Alaska has been a great partner and we're looking forward to continuing to seek opportunities to bring more options to travelers."
Athletes using wheelchairs, playing basketball.
National Veterans Wheelchair Game Athletes Land at PDX
On Tuesday, July 4, through Sunday, July 9, Portland will welcome the National Veterans Wheelchair Games, the world’s largest annual wheelchair sports and rehabilitation event solely for military veterans. Every year, hundreds of American heroes from World War II, the Korean War, the Vietnam War, the Gulf War, and the post-9/11 era compete in this celebration of sport, courage and camaraderie. Monday, July 3 and Monday, July 10 will likely be the busiest days at PDX for these athletes arriving and departing. Continue providing excellent customer service and upholding the PDX People values of Friendly, Knowledgeable and Respectful service by familiarizing yourself with accessibility at PDX and brush up on your inclusive training. 
Kukatonon dancers performing at PDX in front of Alaska ticket counters.
PDX in Pictures
Last week, Alaska Airlines brought Sebé Kan Youth African Dance Company to the airport in honor of Juneteenth. PDX People and travelers gather to watch the performance. Juneteenth – named by blending the words June and nineteenth – is the commemoration and oldest known celebration of the end of slavery in the United States. 
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