News and resources for PDX employees
News and resources for PDX employees
Babita Kainth Makes Time for Passengers
Every day, Prospect Airport Services’ Babita Kainth helps passengers get to their gate on time…and she always does it with a smile on her face.
A recent situation really put Babita’s commitment to on-time departures to the test. Due to a variety of circumstances, one airline’s full cleaning crew was unavailable. Since aircraft must be thoroughly cleaned before departure, it was imperative that the airline rally a crew to take on the job and get the flight out on time.
Babita, who was dropping off a passenger, overheard airline employees discussing the circumstances, and promptly volunteered to help out. Thanks to Babita and a few other willing helpers, the airline was able to get the aircraft cleaned and out on time.
To recognize airport employees who truly stand out as extraordinary, the quarterly PDX People Customer Service Awards ceremony was held on Jan. 26. You can watch the recording now or read the stories of our customer service champions.
You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service – submit a nomination now.
Nominate a PDX Employee
PDX Next Updates: Bag Claim 9 Closes,
Employee Parking Office Moves
Expect to see a few changes in baggage claim this week. First, a temporary wall will go up around bag carousel 9 and oversized bag door 8. The wall will be in place for about five months while we upgrade the HVAC system as part of the new main terminal design.
You'll also spot a new location for the employee parking office at the south end of baggage claim. While the office may be somewhere different, contact information remains the same – you can still call 503.460.4499 or email for assistance.
Want to know what else is new with PDX Next? We'll keep you in the know on the PDX employee website, where we post updates every month. Have questions or suggestions about construction? Email
Most PDX Workers Should Be Eligible for COVID-19 Vaccine by May 1
On Friday, Governor Kate Brown and state health officials announced that all Oregonians should be eligible for the COVID-19 vaccine no later than July 1.
By May 1, the state expects the following groups will be eligible for the coronavirus vaccine: CDC’s definition of frontline workers (which we believe will include most people who work at PDX), people 16-45 with preexisting conditions, and multi-generational household members. Officials said most Oregonians over the age of 45 will be eligible no later than June 1. The remaining general population is expected to become eligible by July 1. [Live in Washington? See the vaccine distribution phases and check your eligibility.]
In the coming months, we’ll share a variety of helpful articles and resources to ensure you stay informed about COVID-19 vaccines, which are an important tool to help stop the pandemic and drive economic recovery.
This week, we’re highlighting an Oregonian article about the Pfizer-BioNTech and Moderna vaccines that addresses the safety of these vaccines, how they work, what happens if you only get one dose, the percentage of the population that needs to be vaccinated to lift COVID-19 restrictions and much more. If you’re curious about vaccines and their distribution in Oregon specifically, you’re encouraged to check out this 30-minute Oregon Health Authority Facebook Live event.
Two-Day MAX Closure Happening This Weekend
This coming weekend, TriMet will replace rail along a slightly curved stretch of MAX Red Line spanning 200 feet near Cascade Station.
On Saturday, March 6 and Sunday, March 7, MAX Red Line service between Gateway Transit Center and PDX will be disrupted to allow crews to perform these improvements. Shuttle buses will run between Gateway and the airport, and riders are encouraged to plan a few extra minutes if traveling in this section over the weekend.
Security Contract Transitions from HSS to Global
As of Sunday, Feb. 28, PDX's security contractor at the TSA checkpoints, Federal Inspection Station and in Badging is now Global Security Service Consulting Group, Inc.
Global also took over merchandise inspections. Fortunately, two key HSS staff members are now employed by Global and will help ensure a seamless transition. 
PDX Stands with APANO in Condemning Anti-Asian Hate and Bias Incidents
If you read this recent article in the Oregonian, you know about the rise in racist attacks on the Asian American and Pacific Islander community in Portland and around the country.
Stop AAPI Hate, which tracks incidents of hate against Asian Americans, took more than 2,500 reports of bias or hate between March and August. In Oregon, the Department of Justice took 77 similar reports between March and January. Of those, the vast majority were reported in Multnomah County. 
PDX stands with our partners at the Asian Pacific American Network of Oregon (APANO) in condemning anti-Asian hate and bias incidents. As APANO shared in a statement, “We believe there is no place for this kind of violence and hatred in our community, and we extend our wishes for healing and support to those who have been affected.” 
Thank You, Oregon Public Health & Frontline Workers
Sunday, Feb. 28, marked the one-year anniversary of Oregon’s first case of COVID-19. It’s been a difficult year for our region, one filled with tremendous sacrifice and loss. As we reflect on this last year, we want to recognize and celebrate our public health workers who have worked tirelessly to protect our communities.
We also thank the thousands of frontline workers at PDX who have continued to keep our community safe and moving  getting nurses to states hit hard by the pandemic and bringing medical supplies into the region when they were needed most. Your commitment and sacrifice in service to Oregonians are greatly appreciated. Read the full article.
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