In celebration of last quarter's amazing customer service stories, we're giving some extra applause to our previous nominees:
Bob Baughman (Port of Portland Volunteer) welcomes international visitors with bright spirits, eliciting this response from a traveler: “I am so thrilled when I see Bob because I know all are in good hands."
Carlos Banks (Port of Portland) helped locate a passenger’s lost backpack: “Carlos' quick thinking found my laptop in enough time to make my plane. Thank you, Carlos!”
Matilda Brooks (Bags Inc.) saw a passenger struggling on their crutches and offered to carry their luggage and guide them to the parking structure: “Matilda went above and beyond, did it all with a smile and deserves to be recognized.”
Travis Dorsey (Hertz Car Rental) earned praise from customers: "Travis was outstanding in customer service! We were really comfortable, and he was extremely joyful and kind and funny!"
Sebastian Foster (Bags Inc.) shares his uplifting singing with coworkers, passengers and anyone who wants to hear a wonderful song: "His voice is amazing, and I know he feels joy and happiness when he makes passengers happy."
Gary Frazier (ABM) guides customers at the checkpoints with exceptional organization and friendliness: "Mr. Frazier is an outstanding, beaming example of PDX customer service!"
Han Gott (LaTrelle’s Galley) received a customer compliment for respectfully giving suggestions and information about the Stumptown menu.
Guyla Hines (ABM) guided several passengers to their departure gate during a moment of confusion. The passenger praised Guyla’s kindness: "Thank you, Guyla. You are truly one of a kind!"
Jamisha Johnson (Delta Air Lines) earned this compliment from a passenger: "Jamisha was incredibly helpful and patient while helping my family figure out a cancellation."
Ruta Kaupiko (Delta Air Lines) received this commendation from a fellow PDX employee: “Ruta went above and beyond to help a passenger with a medical situation and stayed with the passenger until help arrived."
Joel Kerth (Hudson Group) was nominated for his attention to detail and helpfulness with passengers, leading by great example.
Don Kutcher (SP Plus Corporation) earned this note from a passenger: "Don was the friendliest, most helpful shuttle driver I have experienced at PDX or anywhere else."
Salim Mohammed (Hertz Car Rental) brings his best smile to work every day: "Employees like Salim Mohammed keep me coming back. Thank you, Salim!"
Jessica Ortez (TSA) helped a passenger after a fall: "Jessica was fabulous at reporting the incident while staying calm and empathetic toward the passenger."
Jeremiah Pacheco (Port of Portland) helped a passenger find a missing cell phone. The passenger commended Jeremiah’s professionalism: "He is an extraordinary asset to PDX and a wonderful human."
Glenda Pritchard (Horizon Air) received this compliment from a co-worker: "There is not a day that goes by that Glenda does not exude excellent customer service!"
Marina Sabodash (ATS) earned this complimented from a fellow employee: "Marina follows through with each and every passenger regarding their lost baggage. She's a great team player and provides great customer service. She’s a rockstar!"
