Anne Elliot Provides Customer Service That's Fit to Print
A left behind wallet might have disrupted a passenger’s trip, but Port of Portland Airport Operations Specialist Anne Elliott (she/her) stepped in to help. The thankful passenger sent this note of appreciation:
“While waiting to pick up a rental car for a visit to Portland, I discovered I didn’t have my driver’s license…most likely I left it behind at TSA in Newark. Without my license, I could not pick up my car and wouldn’t be able to proceed with my travels as planned, including a visit to see an old friend in Eugene.
I filed a request with New York DMV to replace my lost license and they issued me a temporary license electronically. However, the car rental company required a printed document. I went over to the terminal for help and found Anne.
After some unsuccessful attempts in the public-facing areas to find a working printer, she went over to another office and printed the documents for me. Without her help and warm support, I would not have been able to complete my trip as planned. I am forever grateful for her – and the airport staff in general – who made my first visit to Portland feel welcoming.”
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