News and resources for airport employees
News and resources for airport employees
Left to right: Doreen Champaco, Carrie Countryman, and Sam Fetters.
Doreen Champaco, Carrie Countryman, Sam Fetters
Lost and Found Team Locates the Key to Stellar Customer Services
Doreen Champaco (she/her), Carrie Countryman (she/her) and Sam Fetters (he/him) with the Port of Portland's Lost & Found office were nominated by Eliza, PDX traveler:
"I can't believe what an excellent team you have! The foundation of my professional experience was customer service, and it is a dying art of kindness. Sam went above and beyond my expectations. He was available to circle back with me regarding my issue. Doreen provided incredible support as well. Lastly, Carrie emailed me with personal discretionary care and was willing to mail me my placard with my permission. I have called a few times to express my sincere gratitude. I am shouting from the rooftops on the East Coast: Thank you!"
Watch the PDX People Customer Service Awards tomorrow: To recognize airport employees who truly stand out as extraordinary, we hold the quarterly PDX People Customer Service Awards. Winners in each category – along with their managers and members of our volunteer working committee – are invited to attend the event in person while it's live-streamed on Facebook on Tuesday, July 23. 
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
The inside view of the new PDX terminal with trees.
What's New with PDX Next: Gate C6, Access Door Update and July Forum
Gate C6: Gate C6 is now back in service as a common use gate.
Access Door: Door T1772 (adjacent to carousel 2) is now in use for secured area badge holder access between baggage claim and main bag road. Door T1773 is no longer accessible from baggage claim as of today, Monday, July 22.
July Forum: Mark your calendars for Tuesday, July 23, at 10:30 a.m. to get the inside scoop on construction at PDX. Jen Reynolds from the Port of Portland along with Pat Bifone and Bri Leiblie of Hoffman-Skanska share the latest construction updates and answer your questions about PDX Next in just 30 minutes. If you'd like to join the meeting, email PDX People Communications before Monday, July 22, for the meeting link.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Left to right: Emma Wence and Marianne Kress.
Emma Wence and Marianne Kress
Badgeholders Win for Keeping PDX Safe and Secure
You already know that part of your job is keeping PDX safe and secure – but did you know you could win $50 doing just that? This month, two alert PDX People won for doing their part to maintain airport safety
Emma Wence, Horizon Air: Identified and challenged an unbadged individual 
Marianne Kress, United Air Lines: Identified and reported a piggybacking attempt
Want to be the next big winner? As part of the HAWKS program (Helping Airport Workers Know Safety), Global Security and Aviation Security teams conduct challenge plays at PDX. Or, if you know someone who followed security protocols, you can nominate them now.
If you pass one of the challenge plays or are nominated, you’ll be entered in the monthly drawing for a $50 Visa gift card!
Two hands holding a heart of American Red Cross.
Save Lives, Give Blood this Summer
Did you know that every two seconds someone in the U.S. needs blood or platelets? You can help by signing up for the United Airlines' PDX summer blood drive on Tuesday, July 23, happening in south baggage claim near carousel 2. And as if saving lives isn't incentive enough - there's more: 
🚗You'll be entered for a chance to win a 2025 Ram 1500 Big Horn.
🎫 Registered donors with a valid email address on file will receive a Fandango movie ticket.
😋 Free chowder and brownies for all participants courtesy of Mo’s Seafood!
Your blood donation helps ensure there's enough supply for all patients who need it. It costs nothing but your time, and your donation is a gift that can help up to three people. Schedule your appointment now or call the American Red Cross at 1.800.RED.CROSS.
A hand holding a post-it note that said
The new PDX opens August 14
As an insider, you’ve known the opening date for the new main terminal was Wednesday, Aug. 14, since we shared it in May. On Tuesday, the rest of the region found out the big news with an announcement on social media and lots of media coverage. Here are a few of our favorite write-ups:
People cheering wine glasses in front of a wine cabinet.
Guess Who’s Coming to PDX?! 
In the coming weeks, we’re sharing some short video intros to the 12 local shops coming to the new main terminal. Guess who’s returning to PDX with a whole new look and feel? Since the early 2000s, they’ve been your go-to for all-day mimosas. Now, they’re reimagining their space to bring you a cozy French wine bar experience right here at PDX! Featuring the best of Oregon’s culinary and wine scene, their new space will be all about shared plates, good vibes and even better wine. It’s Capers – returning with a fresh new twist. Get ready to raise a glass to new beginnings!
A phone with Tik Tok logo and earbuds on the left.
Launching the PDX TikTok Channel
This just in: PDX is LIVE on TikTok! As should be no surprise, expect this channel to focus on fun, short videos with lots of personality…and lots of PDX carpet. Follow along as we get things going in the lead up to opening day!
A video titled "The New PDX Opens August 14th!"
PDX in Pictures
This short video update takes you inside the terminal where hundreds of local craftspeople are hard at work on the final checklist: ticket counters and art installations are in, local concessions are near complete, and plants are taking root.
Watch now to see a few of the 72 live trees that will recreate a “walk in the forest” at the airport. By the end of Phase 2 construction – which starts on Aug. 15 and is scheduled to wrap up in Winter 2025/2026 – there will be more than 5,000 plants inside PDX.
Why bring the outdoors in? In the words of J.P. Paull, a principle at PLACE (the local landscape architects behind PDX’s biophilic design): “We wanted to evoke Pacific Northwest landscapes so it felt like you arrived before you left the airport. And we were very intentional about the placement of the plants. We worked together to identify the primary stress zones as people go through an airport – like ticketing and security – and that's where we focused on creating immersive, forest-like scenes.”
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