In celebration of last quarter's amazing customer service stories, we're giving some extra applause to our previous nominees:
Debra Allen (Bags Inc.) received a warm message of thanks from a passenger: "She helped my wife in her wheelchair get all the way to her gate. Debra made our day!"
Andy Berreth (Enterprise Rent-a-Car) is consistently helpful in every facet of service, from assisting with lost items to helping a customer find their car to cleaning vehicles with a smile.
Charlie Berry (Port of Portland Police Department) bought lunch for a distressed mother and her children when the parent's credit card didn't work.
Sangtawan (Tawan) Bernkopf (TSA) had this note from a visitor: "Tawan assisted us with our extra screening needs through TSA Cares. In my mind, Tawan is one of the best officers you have!"
Joanne Bishop (Port of Portland Volunteer Program) acted quickly to assist someone experiencing a medical event and contacted the Communications Center to dispatch paramedics.
Karissa Burris (SP Plus Corporation) goes the extra mile to be knowledgeable and consistently exceeds customers’ expectations.
Nikolay Chernyshev (SP Plus Corporation) helped a lost traveler locate their car and escorted them to their vehicle.
Chris Deay (SP Plus Corporation) has devoted himself to learning and asking for feedback in his new supervisor role. He sets the bar high and encourages others to do the same.
Nicole Graham (LaTrelle's Galley) always has a positive demeanor and shows the true meaning of teamwork.
Horacio Garcia Juarez (SSP America) is friendly and respectful to everyone he interacts with, all while doing an outstanding job representing SSP.
Keishanna Jackson (Alamo Rent-a-Car) constantly found solutions for customers during a recent inventory shortage.
James Lowder (Travel Oregon) received this comment from a visitor: "Because of you, we saw some amazing parks, sites and memorials we wouldn't have considered. Thanks for all you do!"
Lexie Nicklin-Knecht (Hudson News) worked a very busy store, all while providing great customer service. Her performance earned a letter of commendation from a customer!
Alberto Peirano (Port of Portland Volunteer Program) used his Spanish language skills to help a confused visitor find their way.
Cameron Seipp (LaTrelle’s Galley) extends the same friendly, respectful service and outstanding hospitality to both customers and co-workers.
Antony Sullivan (Enterprise Rent-a-Car) ensures a top-notch customer experience, even assisting an elderly couple with a luggage cart all the way to the terminal.
John Wilson (Port of Portland) helped a driver whose car was stuck on the roadway, remaining friendly and respectful throughout the ordeal.
Kao Yang (Worldwide Flight Services, Inc.) sets a great example for his colleagues. He assists customers by loading their vehicles, holding doors and is always mindful of customers’ feelings.
Ghenet Yohannes (SSP America) is caring to all customers, hustles her entire shift and regularly goes out of her way to help co-workers. Guests are often complimentary of her service.
