News and resources for airport employees.
News and resources for airport employees.
Guyla Hines
Guyla Hines Carries Out Fantastic Customer Service
An already flustered traveler realized they had left their luggage behind. Fortunately, Guyla Hines (she/her) with ABM came through:
"Guyla is absolutely amazing! After I went through the wrong security checkpoint and exited the concourse, I realized that I left my carry-on bag behind. I was nearly in tears knowing that if I had to go through security two more times I would likely miss my flight.
Never fear, Guyla to the rescue! She graciously went through security and located my missing suitcase. I was then able to go through the correct security checkpoint and board my flight. I am so incredibly grateful for her help."
Guyla was a winner at the PDX People Customer Service Awards, where we recognize airport employees who truly stand out as extraordinary. We'll hold the next awards ceremony from noon to 1 p.m. on Tuesday, Jan. 25.
Our guest speaker at this event will be Dan Pippenger, Chief Operating Officer with the Port of Portland, who will provide an update on airport operations and what we might expect to see in the coming year. We'll also share a short video made in partnership with Timberline Lodge about the benefits of outdoor winter activities. Head to the PDX Facebook page to watch live on Tuesday, Jan. 25, at noon.
Missed the last virtual awards ceremony? View the event recording or read about past winners. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Lardo kiosk serving passengers.
What's New With PDX Next: Concessions Coming Soon, January Forum
Concessions Openings: Coming later this month to Concourse C, Lardo's permanent location and  Hudson News' temporary location. As opening dates get closer, we'll keep you posted on details.
PDX Next Forum: Want the inside scoop on construction at PDX? Jen Reynolds with the Port of Portland along with Pat Bifone and Caitlin Powell of Hoffman-Skanska will share the latest construction updates, an overview of the coming year and answer your questions about PDX Next in just 30 minutes. The next update is set for Tuesday, Jan. 25, at 10:30 a.m. Add this event to your Outlook calendar or use this link to access the meeting live on Jan. 25. 
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email or call the construction hotline at 503.460.4339.   
N95 mask on table, person in the background.
Mask Upgrades and
COVID-19 Resources
Given how contagious the omicron variant of the coronavirus is, experts say it's time to upgrade your mask. If possible, higher filtration masks are recommended (KN95 and KF95) or double masking with a disposable surgical mask next to your face and a snug-fitting cloth mask over the top.
There are also more resources available if you might have COVID-19 or need a test. The Oregon Health Authority launched a website with information on how to access testing and what to do if you test positive.
As we have done throughout the pandemic, we will continue to follow recommendations from our public health partners, including the Oregon Health Authority, and will keep you posted as guidance continues to evolve. Watch for updates in this newsletter and encourage co-workers to subscribe now if they haven't already.
PDX employees sitting on the shuttle bus, all wearing masks.
Keeping You Safe on the Shuttle
Your health and safety continues to be our top priority. Based on Centers for Disease Control and Oregon Health Authority guidance, face coverings and three feet of physical distancing are required on PDX shuttles. Additionally, shuttle drivers wipe down all high-touch surfaces upon arrival at the terminal and use a disinfectant fogger at least once a day.
Shuttles arrive every six to eight minutes, and you can download the PDX Parking Shuttle app (available on the Apple App Store and Google Play) to see routes and arrival times. If the bus that shows up appears full, check and see if there’s another one arriving shortly to avoid crowding.
Questions? Call the employee parking office at 503.460.4499 or email
Evergreens employee serving a salad to a guest.
Evergreens Offers
One-of-a-Kind Salad for
a Good Cause
Over on Concourse E, Evergreens is teaming up with Growing Gardens PDX to serve up a salad that’s great for your lunchtime cravings and gives back to the community: the Sun-Hit Wonder. Now through Feb. 1, $1 from every salad goes directly to Growing Gardens Youth Grow programming. The salad is entirely student-created – Evergreens provided samples and the Growing Gardens after-school club voted on each ingredient. The Sun-Hit Wonder includes mixed greens, corn, apples, white cheddar, cranberries, onions, bacon and ranch dressing. You can snag this one-of-a-kind salad at any Evergreens location, but you can only use your 10% employee discount off the entire menu at PDX. 
Black and white photo of Dr. Martin Luther King Jr.
Martin Luther King Jr. Day: A Day On, Not a Day Off 
Today, we honor Dr. Martin Luther King, Jr. The holiday was established to recognize the life and contributions of Dr. King, as well as inspire people to volunteer to improve their communities.
The first official Martin Luther King, Jr. Day was celebrated on Jan. 20, 1986. In 1994, Congress designated the holiday as a national day of service and marked the third Monday in January as Martin Luther King, Jr. Day of Service. This is the only federal holiday commemorating an African-American.
Interested in learning more? Watch this short video to find out how Dr. Martin Luther King, Jr. got a holiday. You can also check out community events happening throughout the week, including a free screening of Keep Alive the Dream at the Hollywood Theatre today at 3 p.m. and Portland State University's MLK Living The Legacy Series with keynote speaker Rev. Dr. LeRoy Haynes, Jr. on Tuesday, Jan. 18 at 5:30 p.m.
Collage of various PDX People events all showing multiple PDX employees enjoying treats, food trucks and swag at appreciation events.
PDX in Pictures
As we get our footing in 2022, it feels like a good time to reflect on 2021 – especially those moments where we celebrated PDX People and their daily efforts to make our airport one of America's best.
These last few years haven't been without challenges, and the pandemic continues to impact every aspect of life and work, especially for those on the frontlines. Thank you to everyone who is a part of the PDX People team and continues to provide exemplary service – always with kindness and empathy – to passengers and fellow employees alike.
Stay tuned for upcoming opportunities throughout the year as we continue recognizing outstanding PDX People with quarterly and annual awards, employee appreciation events and giveaways. 

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