News and resources for airport employees.
News and resources for airport employees.
Laurice Zeitler
Laurice Zeitler Secures Award for Stellar Customer Service
Laurice Zeitler (she/her) with the TSA was nominated by David, a PDX traveler:
"Laurice went far above and beyond to assist me when it appeared that I lost my watch at the TSA checkpoint. Without a moment's hesitation, she inspected and re-scanned my bag to find the watch. This was most helpful and quite refreshing."
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Workers laying down the new PDX carpet.

What’s New with PDX Next: Ticket Lobby Work, Concourse C Noise

Ticket Lobby: Crews will shift one Southwest counter and scale and remove two counter positions and two kiosks to facilitate the extension of the temporary wall and build out the future north throat entrance. Crews will also remove one counter position and extend the temporary wall at the Delta ticket counter to the north to facilitate the build out of the future south throat.
This work continues through the beginning of May during daytime and nighttime hours; you may also hear elevated noise levels during the demolition activities.
Concourse C: There may be periodic, elevated noise levels during façade removal on the outside of the building, The concessions closest to the outside work areas are Lardo, Stumptown and Capers. Work starts Monday, April 15, and continues through Friday, April 26.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Rendering of the mezzanine level with people on the stairs enjoying music/
Meet the Mezzanine 
Now that you've met the ticket hall, it's time to step up and greet the mezzanine. 
  • Ask your team's champion for an interactive map. Maps are tailored to specific organizations and roles, and designed to help you learn your way around.
  • The steps are the prime place to sit while one of PDX's volunteer musicians performs.
  • Accessing the mezzanine is easy. There are escalators and stairs next to the steps, as well as an elevator on the north side.
  • Lost and Found – currently located on floor 1 of the short-term parking garage – will relocate to a larger space on the mezzanine level.
  • A PDX art gallery will provide a portal into the dynamic cultural life of our region. This new space will support rotating exhibits and highlight local artists.
  • Loyal Legion – a local favorite that celebrates the Oregon craft brewing tradition – will occupy the majority of the mezzanine. It will feature signature blue booths, a main bar identical in size and shape to its original southeast Portland location, a speakeasy lounge and a TV viewing area.
Curious about details or wondering what’s coming? Ask your question to the ORAT team.
Close-up of a calendar with a red circle around the 30th.
Be Knowledgeable: Upcoming PDX People Events
Did you know there's a calendar of events on the PDX People website? It's the best way to keep track of upcoming learning opportunities and fun events open to all airport employees.
Bring Your Child to Work Day: You and child/children are invited to PDX Bring Your Child to Work Day on Thursday, April 25. Join us for an airfield tour filled with inspiration and excitement! Today – Monday, April 15 – is your last chance to RSVP and secure your spot. Head to the Eventbrite page for more details and to sign up.
Share Out Sessions: On Wednesday, April 24, and Thursday, April 25, the PDX Operation Readiness, Activation and Transition (ORAT) team will bring their interactive Share Out Sessions to different parts of the terminal so you can ask questions, learn what’s happening and win prizes. Check out the calendar for details, times and locations.
PDX Job Fair: Know friends and family who might be interested in working at the airport? Invite them to our PDX Job Fair in the north tunnel on Wednesday, April 24.
Lifesavers Training: Would you know what to do if you spotted someone having a medical emergency? Do you know how to perform CPR and where to find an AED in the airport...or would you be too scared to step in? Build your confidence and skills with a CPR/AED class led by our in-house experts. Classes are limited in size and fill up fast. Register for the Monday, April 29, class on Eventbrite.
Head shot of Chris Neal
City Cast Portland: Huge Changes Coming to PDX, From Carpet to Ceiling
With a new opening day in sight, Port of Portland’s Director of PDX Next Operations Chris Neal sat down to chat with City Cast Portland about all things construction and how sustainability, flexibility and seismic resiliency factored into the decision to redevelop the main terminal. But that's not all. From the safety of travel to the return of the airport’s celebrity carpet, the wide-ranging conversation also provided the inside scoop on what to expect from the airport expansion. In a word: LOCAL!
Lanyard with a pin saying

April is Autism Acceptance Month

April 1 marked the start of Autism Acceptance month, a time to recognize the multitude of experiences within the autism community and to highlight the critical need for acceptance, inclusion and connections to support people with autism.
At PDX, we continually work to improve accessibility. Though many of the following efforts are not exclusively aimed toward people with autism, they serve that community along with many others:
  • Sunflower lanyard program – Geared toward helping travelers with hidden disabilities, sunflower lanyards are available at airline ticket counters, TSA checkpoints and Travel Oregon.
  • Sensory room – Located on Concourse D, this room is designed for visitors with cognitive or sensory processing challenges. Sensory bags are available at the TSA checkpoints and Travel Oregon.
  • Mock travel experiences – These events are hosted three times a year in partnership with the Autism Society of Oregon.
  • Employee training – Informational and educational videos and articles aimed at embracing and uplifting inclusivity can be found on our PDX employee site.
  • Traveler resources – Learn what's available on our PDX accessibility page.
Dan Hergert sits at a piano with Susan Hoff standing to the left.
PDX in Pictures
Jackie Nelson with ccMcKenzie shared this golden hour photo on Concourse C featuring PDX musician Dan Hergert and ccMcKenzie's Susan Hoff. Susan and Jackie can sometimes be seen around the terminal taking pictures of the latest fashions for the boutique’s Instagram.
If you have photos of life around PDX, send them to PDX People Communications and we might feature them here!
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