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| Customer Service Center and facilities update
Design of the new Customer Service Center 🏢 is nearing completion, with construction to begin early next year. The facility will be built at the SU 560 project at Southwestern University, which includes retail, office, restaurant, and hospitality uses.
The $56 million center, funded by voter-approved bonds in 2023, will be home to more than 250 employees serving in several, customer-facing City of Georgetown departments, including askGTX, Code Compliance, Customer Care, Development Engineering, Economic Development, Fire Marshal, Human Resources, Information Technology, Permitting and Building Inspections, Planning, System Engineering, and Utility Billing. This 75,000-square-foot building is expected to open in mid-2028.
The City of Georgetown will reimburse up to $8.5 million to Southwestern University for the cost of roads at SU 560.
"We are truly excited to get started on our new Customer Service Center at Southwestern University. Housing many of our customer-facing departments, this facility will help launch a new destination location for retail, entertainment, and services in Georgetown. We look forward to working with Southwestern to partner on this signature development in our city."—Georgetown Mayor Josh Schroeder
Work on other 2023 City facility bond projects is underway:
🏢 YMCA: A groundbreaking was held Friday, May 29, for this facility, to which the City is contributing $10 million. It will be located on Williams Drive near Jim Hogg Road. The facility is expected to open by the end of 2027. Learn more about the YCMA project.
🏢Animal shelter expansion: Design work should be complete this fall on the $15 million expansion of the Williamson County Regional Animal Shelter.
🏢 Recreation Center expansion: Selection of an architect should be approved this summer.
Find details, renderings, and updates all of these projects and more on our project tracking website.
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| Tomorrow: City facility closures for employee event June 12
Many City of Georgetown offices and services will be closed tomorrow afternoon (Friday, June 12), for an employee appreciation event. If not specified below, hours and services will remain the same, though with fewer staff members.
Closed starting at 🕐 1 p.m. Friday, June 12:
🏢 askGTX & Customer Care call centers
🏢 City Hall
🏢 Council and Courts Building (including Municipal Court)
🏢 Georgetown Executive Airport administrative office
🏢 Georgetown Municipal Complex, including Utility Billing, Code Compliance, Electric Operations, Permits and Inspections Office, and Public Works
🏢 Planning Department
🏢 Public Safety Operations and Training Center, Police Records, and Fire Support Services offices
🏢 Visitors Center
The Parks and Recreation Administration building will close at 🕑 2 p.m.
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| 🎉Celebrate Juneteenth this month in Georgetown
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| Car won’t start? Your day doesn’t have to stop.
With rideGTX, it’s easy and affordable to get around Georgetown:
💵 You pay the first $4, the City covers the next $10
🚕 Up to 10 vouchers per month
📍 Trips must start and end within the rideGTX boundary
Learn more and download your vouchers today.
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| Found in Georgetown: More than a natural resource
💧 Water connects so many of the things we love about Georgetown, from swimming and outdoor recreation to gardening, parks, and community events. This month, we're celebrating all the ways water helps our community thrive through a series of family-friendly activities across town.
🏊 June 12: Family Night Swim
🌱 June 16: Plant It Forward Seed Savers
🎶 June 24: Live on the Lawn Music Series
💧 June 29: Conservation Rebate Assistance
Find our full calendar of events here.
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| Seventh annual Blazin’ Beer Crawl tickets on sale now
Join us in Downtown Georgetown 1-4 p.m. Saturday, Aug. 1, for the Blazin' Beer Crawl, a self-paced tasting event featuring craft beer samples at participating downtown businesses. Attendees will receive a digital map and can sip, stroll, and explore downtown at their own pace while enjoying beer tastings, exclusive retail discounts, and special offerings from participating businesses throughout the event.
General Admission tickets are $30 and include a keepsake tasting glass. VIP tickets are $70 and include access to a VIP reception, early entry to the crawl, an event hat, commemorative glass, and a tasting glass. All participants must be 21 or older with a valid ID.
Tickets are on sale now!
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| Texas Grown: Josie & Mark
Through our Texas Grown water conservation rebate program, Georgetown residents like Josie and Mark are seeing all kinds of benefits from making the switch to native landscaping, including:
💚 Less mowing
💚 No more dead grass
💚 Lower water bills
💚 More inviting
💚 A yard that feels like a sanctuary
And with rebates up to $3,000 for native landscaping, making the switch may be more affordable than you think 🤔.
Thinking about getting started? Look for Texas Grown rebate signage in the nursery section at your local H-E-B to identify plants that may qualify 🌺.
Learn how you can make the switch today.
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| Free chlorine rinse July 8-Aug. 8
Attention, Georgetown water customers: From July 8 to Aug. 8, the City of Georgetown Water Utility will conduct system maintenance. You might notice a temporary change in water odor or color. Water remains safe to drink for humans, pets (except fish, see below), and plants.
📣 Important notice for dialysis patients and centers!
During our water system maintenance from July 8 to Aug. 8, take special precautions with water used for dialysis. Although safe for consumption, proper treatment is needed to remove disinfectants for use in the dialysis process.
🐠 Heads up, fish tank owners
During our water system maintenance, water won't be suitable for fish tanks or aquariums due to the temporary disinfection process change. Keep your aquatic friends safe by making alternative arrangements.
🏊️ Attention pool owners
During the maintenance period, chlorine levels should be maintained as usual to prevent algae and bacterial growth. Contact your local pool supply store for more details.
💧 Important facts
The maintenance being performed, called Free Chlorine Rinse, is a regular maintenance process recommended by the Texas Commission on Environmental Quality. Concentrations maintained during the Free Chlorine Rinse period will be well within state and federal drinking water standards.
During the maintenance, hydrants will be flushed to maintain clear water and ensure the effectiveness of the process. When flushing hydrants, the water department will divert water onto lawns and grassy areas for reuse. Customers should not see a change in water pressure.
If a change occurs it should be momentary. Report low pressure persisting longer than an hour to the Customer Care team at customercare@georgetowntexas.gov.
Find out more about this year’s free chlorine rinse.
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| Unified Development Code update special joint board meeting recap
Georgetown City Council hosted a special called meeting Monday with the Unified Development Code Steering Committee, Unified Development Code Advisory Committee, and the Planning and Zoning Commission.
During the meeting, the council discussed…
📝 Recent draft changes to the Unified Development Code update since the first joint session, including:
--updates to graphics and maps in the code to create uniformity
--the incorporation of neighborhood conservation overlay district language for the San Jose and Track-Ridge-Grasshopper neighborhoods
🙋 Heard feedback from members of the Planning & Zoning Commission, Unified Development Code Steering Committee, and Unified Development Code Advisory Committee about tree ordinance and temporary signage requirements, as well as extraterritorial jurisdiction plan reviews
📝 Proposed future updates to the UDC to be considered after adoption:
--Creating a citywide mixed-use district zoning
--Increasing xeriscaping options for landscape requirements
--Revisiting road width requirements throughout the City
--Requiring noise studies for developments adjacent to high-speed roads to implement appropriate sound barriers
--Refining Chapter 5 of the code to work in conjunction with the design guidelines of Old Town and Downtown and the Downtown Master Plan
📅 Project next steps:
--July 21: Planning and Zoning Commission public hearing and report
--July 28: City Council first reading
--Aug. 11: City Council second reading
--Nov. 1: Effective date
Learn more about the UDC update project.
Find the agenda, how to participate, and sign up to receive notifications when agendas post.
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| Independence Day closures, celebration
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| 🦺 June is National Safety Month
We're proud to recognize the commitment our Electric Utility brings to safety every day.
This year the team earned the American Public Power Association's Diamond Level Safety Award—the highest level of recognition for utility safety programs.
Their dedication has also resulted in some impressive milestones:
✅ More than 1,200 days without an OSHA recordable incident
✅ More than 1,500 days without an OSHA lost-time incident
✅ More than 3,108 hours of safety and professional training annually to ensure our team stays prepared, informed, and safe on the job
These achievements reflect a strong safety culture, attention to detail, and a team that looks out for one another while providing reliable electric service to our community.
Thank you to our Electric Utility employees for making safety part of everything you do!
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| June 9 City Council meeting highlights
The Georgetown City Council met for almost five hours Tuesday. Some highlights from the meetings below.
During workshop, council discussed the💭...
-Employee recognition for years of service
-Customer Service Center update: See more detail in an update earlier in this newsletter
-Summer peak demand outlook for the Water Utility, including updates on demand and water treatment capacity, construction projects, and the City’s Integrated Water Resource Plan, as well as potential updates to the water conservation rebates program
During the meeting, council approved the following ✅...
-Water Reuse Assessment Report
-Rezoning 112 W. University Ave. from residential single family to local commercial
-Overtime pay exceptions for nonexempt City staff
-Waiver to allow alcohol sales at 2651 E. University Ave., Ste. 100
Watch the full recordings here.
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| Find lane closures on Waze, Google Maps
Georgetown drivers can view lane and road closures through Waze and Google Maps 🎉!
Thanks to a partnership 🤝 between the City and Waze, we can load active lane and road closures into the apps, whether it's for 🚧 a road project, ⛔ a right of way closure, 🎶 a festival, or others.
Street and lane closures:
📍Williams Drive outside southeast-bound lane closed from Power Road to Ranch Road 9 a.m.-3 p.m. daily May 5-June 22
📍Ronald Reagan Boulevard center southbound lane at Silver Spur Boulevard is temporarily closed due to a collision hazard
📍Shell Road intermittent lane closures with flaggers from Williams Drive north to Sycamore Street 9 a.m.-5 p.m. Monday-Friday through June 26.
📍Austin Avenue bridges: one lane open in each direction. Barriers have been moved to allow access to businesses on N. Austin Avenue.
Know before you go: Check your 🗺️ Waze or Google Maps app before you leave for the best route.
Check closures online here.
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Pet of the Week
Bold Helvetica has quickly become a staff and volunteer favorite, and it's easy to see why! She recently spent some time in a foster home, and they had wonderful things to say about this lovely girl.
She was perfect with the kids in the home (ages 2, 5, and 8)-gentle, polite, and happy to be part of the family. Her foster also shared that she's potty trained with no accidents, and she's wonderfully quiet around the house with no barking.
Bold Helvetica enjoys getting out for walks and does great on leash, and she's also a good passenger on car rides. When she's not out exploring, she's happiest soaking up the simple joys in life: being outside, belly rubs, lots of affection, and of course a few tasty treats.
If you're looking for a sweet, well-mannered companion who already has great house manners and loves people, Bold Helvetica may be the perfect addition to your family.
Walk-ins are welcome during open hours: 🕛 noon to 6 p.m. daily, excluding some holidays
📍Williamson County Regional Animal Shelter | 1855 SE Inner Loop
📍Red Poppy Adoptique | 110 W.L. Walden Drive (dogs only)
☎️ 512-943-3322
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