Say NO ... With Tact!
Suppose you’re faced with a situation in which either a co-worker proposes an action that you believe is wrong or you receive an instruction that you feel is questionable at best. What do you do? You may be tempted to “go along to get along.” But that would be knowingly doing what you believe is unethical—making you equally as wrong as the other person. Fight the temptation. Take a stand. Say NO ... with tact. Here’s how:
1. State your objection and concern without indictment.
Don’t accuse the person of being unethical. Instead, use “I statements” to describe your feelings: I have serious concerns about that, and I need your understanding. I honestly believe it’s wrong because ... and I can’t do what I feel is wrong.
2. Propose an alternative action that you feel is ethical.
I think I know what you want to accomplish, and I feel there’s a better way to do it. How about we …
3. Ask for the person’s help and agreement.
I really need your help. I want to make sure we both do the right thing. Will you go with me on this one?
4. If the person doesn’t agree, seek assistance from a higher or a designated authority.
Resource: Harvey, Eric and Airitam, Scott. Ethics 4 Everyone—The Handbook for Integrity-Based Business Practices. Page 18.