If you're having trouble viewing this email, you may view it online. PXWEEKLY Your Patient Experience Newsletter ANNOUNCEMENT Want to broaden the dialogue on the value and impact of focusing on the patient experience? Our Grant and Scholar Programs' Applications are open through September 27, 2019. Application is open to all members of The Beryl Institute including healthcare professionals, patient and family members, students, researchers, and/or faculty members.
Case Studies provide a look into current proven practices from our community. We invite you to share your own case. You can get started here. Presented by Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute and Paul Tiedt, General Manger, Brand Research, Service Management Group (SMG) Presented by Lori Gunther, MS, CPXP, CEO & Partner, Synova Associates and Stacy Palmer, CPXP, Senior Vice President & COO, The Beryl Institute Presented by Lizabeth Huggins, MS, CPXP, Assistant Vice President, Atrium Health & Julie Keller, CPXP, Solutions Consulting, Healthcare Practice, Medallia Presented by Amy Crowe, Patient Advocacy Program Manager, Novant Health Webinar - PX 101 Overview Presented by The Beryl Institute's Deanna Frings, MS Ed, CPXP, Vice President, Learning and Professional Development and Becky Reisinger, Manager, Learning and Professional Development Presented by StudentsCare's Erica Sokol, Founder & CEO and Presented by CJ Merrill, MSN, RN, CPXP, CPHQ, Patient Experience Officer, Mission Health System Designed to facilitate networking opportunities and build the local patient experience community, these lunch and learn events provide the opportunity to further network with colleagues in your region and engage in facilitated discussion to share ideas, hear successful strategies and learn from other challenges on patient experience improvement.
Christina York, Founder/CEO of SpellBound, explains the importance of play in the pediatric patient experience and provides tips to incorporate play into your pediatric routine. SEPTEMBER'S FEATURED PERSPECTIVE This month we will highlight resources addressing the needs of patient experience leaders in the Pediatric/Children's Hospital arena, as well as the broader community of hospitals and practice settings who provide pediatric care. Published in collaboration with the Association of Child Life Professionals (ACLP), this paper explores the value and impact of child life efforts and the core philosophies of child life that could inform patient experience efforts more broadly. With discoveries and opportunities transferrable to many healthcare settings, the paper examines innovation through The Beryl Institute’s Experience Framework. This includes eight strategic lenses through which organizations can address experience improvement and excellence. Published in collaboration with March of Dimes and Synova Associates, LLC, Improving Patient and Family Experience in the NICU: A Practical Application of the Experience Framework explores strategic goals supporting improvements and enhancements in patient experience in Neonatal Intensive Care Units (NICUs). PODCAST Stay connected to the changing landscape of patient experience through the To Care is Human podcast.
NEW VIDEO PACKAGE AVAILABLE Patient Experience 101 (PX 101) equips healthcare organizations with a foundational, easy-to-use educational resource to support and enhance your culture of patient experience excellence. PX 101 provides tools and activities to facilitate discussions with staff on what patient experience is, what it means to them and how they can positively impact experience excellence. Patient Experience in the News Patient portals, appointment reminders, and data analytics rank among some of the top patient engagement technologies supporting patient-centered care. (Patient Engagement HIT, August 2019) Patient-reported experiences have potential for driving improvements in the quality of hospital care, according to a new study in the Canadian Journal of Cardiology.(Science Codex, August 2019) Patient centricity has rapidly gone from a fringe idea to a fundamental principle across the industry, but are pharma companies missing out on more impactful patient engagement through partnering with patient organisations? (Pharmaphorum, August 2019) In Ipsos Public Affairs, we have more than 30 years of experience working with physicians, hospitals, payers, brokers, and healthcare organizations on improving healthcare quality, increasing accountability, and advising on new and emerging health policy issues. Our focus is to utilize insights from Patient Experience (PX) and healthcare data to build people- and community-centric enterprises. Learn more about how we can help you capture and analyze key data to inform strategic decisions. (September 2019). Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections, and tools to support your individual growth and build your organizational capacity to drive experience improvement. 1831 12th Avenue South, #212 | Nashville, TN 37203 |