COVID-19 Resources and Support
With the rapid spread of coronavirus globally, we are reminded of how essential our healthcare systems are, the critical role members of our community play and how fundamental the experience we provide remains. As the global community of practice committed to elevating human experience in healthcare, we remain focused now, as always, on partnering with you to support our shared purpose.
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Virtual Patient Experience Conference 2020
While we will not meet in person for Patient Experience Conference 2020, we offer you the opportunity to connect with the PX community where you are through a multi-week virtual conference starting April 27. Kicking off during Patient Experience Week, Virtual PX2020 will offer over 40 sessions from presenters around the globe and engage and involve our great supporters and exhibitors.
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To Care is Human Podcast
Stay connected to the changing landscape of patient experience through the To Care is Human podcast.
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PX Connect is an online community that allows members to network and collaborate, offering a forum for exchanging ideas and resource sharing.
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Patient Experience Journal: Volume 6, Issue 3
Published in association with The Beryl Institute, Volume 6.3 includes 16 articles from 63 contributing authors representing commentaries, personal narratives, research studies and case studies and covers a selection of topics.
Articles Include:
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Sophie Glanz, Brittany Ellis, Shelley L. McLeod, Cameron Thompson, Don Melady, and Michelle Nelson
Kimberley Marshall-Aiyelawo PhD, USN, MSC (Ret); Richard Bannick PhD, USAF, MSC (Ret); Sharon Beamer AuD; Melissa Gliner PhD; Terry McDavid Ms; Daniel Muraida PhD; Janice Ellison USAF Nursing Services (Ret); Beatrice Abiero PhD; Alan Roshwalb PhD; and Mark Andrews
Jessica Colyer, Tina Halley, Melissa Winter, Jennifer Coldren, and Martha Parra
Brian Carlson, Madison Agee, Terrell Smith, Paul Sternberg Jr, and Jason Morgan
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March 24, 2 - 3pm ET
Presented by The MetroHealth System's Susan Fuehrer, President, Institute for H.O.P.E. and Janet Montoya, Community Health Advocacy Initiative Manager
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March 26, 2 - 3pm ET
Moderator: Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
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March 27, 11am ET
The Beryl Institute will share updates on how healthcare teams globally are addressing the COVID-19 situation and support each other as we remain focused on elevating the human experience in healthcare.
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March 31, 2 - 3pm ET
Presented by Valerie Choniuk, MPA-HCA, CPXP, Patient Experience Manager, CareMount Medical/CareMount Health Solutions
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April 2, 2 - 3pm ET
Moderator: Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute Panelists: Dwight McBee, Chief Experience Officer, Temple University Hospital, Harris Baden, MD, Medical Director of Experience, Seattle Children's Hospital, Rosie Bartel, Patient Advisor and Karen Grimely, Chief Nursing Executive, UCLA Health
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April 3, 11am ET
The Beryl Institute will share updates on how healthcare teams globally are addressing the COVID-19 situation and support each other as we remain focused on elevating the human experience in healthcare.
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April 7, 2 - 3pm ET
Presented by Southern California Permanente Medical Group's Susie Becken, Patient Advisor - Co-Chair, Regional Patient Advisory Council, Kerry Litman, MD, Physician Lead for Patient and Family Centered Care and Rochelle McCauley, Senior Consultant
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April 9, 2 - 3pm ET
Moderator: Deanna Frings, MS, Ed, CPXP, President, The Beryl Institute Panelists: Lou Lacey, LPC, Director of Emotional Wellness, Children’s of Alabam and Helen Riess, M.D., Founder, CEO, Empathetics, Inc., Associate Professor of Psychiatry, Harvard Medical School
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April 10, 11am ET
The Beryl Institute will share updates on how healthcare teams globally are addressing the COVID-19 situation and support each other as we remain focused on elevating the human experience in healthcare.
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April 14, 2 - 3pm ET
Presented by Riley Hospital for Children at IU Health's Darla Cohen, CPXP, Project Manager Patient Experience, Dana Hartman, RN, MSN, CPNP, Pediatric Cardiology Nurse Practitioner and Stacey Snellenbarger, Family Advisor/Parent
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April 16, 2 - 3pm ET
Moderator: Tiffany Christensen, CPXP, Vice President, Experience Integration, The Beryl Institute Panelists: Dr. Grace Cordovano, Patient Advocate/Healthcare Navigating Solutionis, Erin Moore, CF Mom and Co-design Advocat, MaryAnne Sterling, CEA, Advocate and Family Caregiver and Melissa Thomason, Patient Advocate & Advisor
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April 17, 11am ET
The Beryl Institute will share updates on how healthcare teams globally are addressing the COVID-19 situation and support each other as we remain focused on elevating the human experience in healthcare.
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April 24, 11am ET
The Beryl Institute will share updates on how healthcare teams globally are addressing the COVID-19 situation and support each other as we remain focused on elevating the human experience in healthcare.
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April 30, 2 - 3pm ET
Moderated by Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute Joined by Guest Panelists from the Global Steering Team
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MARCH'S FEATURED STRATEGIC LENS
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This month we highlight the Institute's Experience Framework strategic lens, Quality & Clinical Excellence. Experience encompasses all an individual encounters and the expectations they have for safe, quality, reliable, and effective care focused on positively impacting health and well-being.
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Erin Fairchild, Patient Experience Coordinator III at Mayo Clinic, discusses the role of nurses in experience excellence as one of the most valuable and influential positions and shares ways to continually engage nurses as leaders in patient experience.
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Takiya Revis-Benjami B.S.P.H., M.B.A., H.M.A., Manager of Patient Experience at John Hopkins Bayview Medical Center, shares how their strategy to enhance existing inpatient medication communication practices contributed to the hospital's ability to provide patients with an exceptional experience.
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Lori Gunther, MS, CPXP, Director, Quality and Strategy, NICU Initiatives, March of Dimes Foundation, shares why it’s not just the verbal communication that makes a strong impact on engaging families and addresses ways to improve the experience for families in the NICU by actively seeking their feedback on what made their NICU experience positive and what could have been done better.
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Special Thanks to our Supporting Partners
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