To assist with your patient experience efforts, we are offering a special discount for new individual and organizational members through May 29. New individual members will receive a 20% discount (use promo code PXWEEK2020) and new organizational members will receive a 10% discount. For organizational membership inquiries, please contact Michelle Garrison at michelle.garrison@theberylinstitute.org.
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The Beryl Institute's Career Center provides an opportunity for healthcare professionals to see the most recent job listings available for patient experience positions and allows members to post open positions at a discount and view the library of job descriptions.
To support our community during these trying times, we are currently offering complimentary 30-day postings to the Career Center for organizations to share patient experience-related job opportunities. Use promo code 2020PXCAREER.
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Join us this Friday, May 29, 11:00 AM ET where we will review the draft core themes of what new existence will look like as we move healthcare forward through the COVID crisis. After a brief overview on the main concepts, participants will have the opportunity to engage in feedback and discussion as we build an action-focused roadmap for our new existence.
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While we were not able to meet in person for Patient Experience Conference 2020, we offer you the opportunity to connect where you are through a virtual conference accessible now through September 16, 2020. Sign up any time to have access to the library of recorded sessions as well as upcoming sessions.
Registration fee per participant: $500 Member / $600 Non-member
This Week's Upcoming Virtual Sessions
Wednesday, May 27, 12:00 - 1:00 PM ET PX Marketplace Sponsored Session Addressing Hospital Pain Points with Digital Paper Solutions
Friday, May 29, 12:00 - 1:00 PM ET Measuring, Reporting and Winning on ROI: Understanding the Financial Side of Patient Experience
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May 28, 2 - 3pm ET
Presented by: Catherine K. Craven, PhD, MA, MLS, Senior Clinical Research Informaticist, Mount Sinai Health System
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May 29, 11am ET
We will review the draft core themes of what new existence will look like as we move healthcare forward through the COVID crisis. After a brief overview on the main concepts, participants will have the opportunity to engage in feedback and discussion as we build an action-focused roadmap for our new existence.
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June 2, 2 - 3pm ET
Presented by: Joy Graves-Rust, CPXP, Manager, Experience Design, Indiana University Health - North Suburban Area and Christi Cornelius, BS, CNMT, Deployment Leader, Indiana University Health - IU Health Adult Academic Health Center
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June 9, 2 - 3pm ET
Presented by: The Beryl Institute's Deanna Frings, MS Ed, CPXP, Vice President, Learning and Professional Development and Becky Reisinger, Director, Learning and Professional Development
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June 11, 2 - 3pm ET
Moderator: Susan Haufe, Chief Healthcare Advisor, Qualtrics; Panelists: Physician from Stanford Health, Mystique Smith-Bentley, Executive Director, Service Excellence, Stanford Health and Laura Cooley, PhD, Senior Director, Academy of Communication in Healthcare
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June 12, 11am ET
We will review the draft core themes of what new existence will look like as we move healthcare forward through the COVID crisis. After a brief overview on the main concepts, participants will have the opportunity to engage in feedback and discussion as we build an action-focused roadmap for our new existence.
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MAY'S FEATURED STRATEGIC LENS
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This month we highlight the Institute's Experience Framework strategic lens, Innovation and Technology. As a focus on experience expands, it requires new ways of thinking and doing and the technologies and tools to ensure efficiencies, expand capacities and extend boundaries of care.
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The AGA Khan University Hospital sought to to provide quality services and to include patient experience as an integral part to optimum patient care and services. Through social media, they were able to analyze the emotional engagement of the employees.
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Family engagement happens in a variety of ways, including family advisory councils, youth advisory councils, participating on hospital committees, and attending week-long process improvement workshops. The issue at Nemours, a children's health system, is that the majority of these activities take place at a hospital and during working hours on Monday through Friday. Learn how they figured out how to bring Nemours’ improvement opportunities to the families, not vice-versa.
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Rush University Medical Center undertook an intervention to improve the use of the whiteboards in a unit with a lower than facility average patient satisfaction score. Initial successes seen with this study show how simple, low-cost and patient-centered change initiatives can have a positive effect on the patient experience.
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Special Thanks to our Supporting Partners
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