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ON THE ROAD  Redefining Healing in Healthcare Our latest On the Road took us to Cherokee Indian Hospital located in the Great Smoky Mountains of Western North Carolina where they take a dramatically different approach in their model of care. Illnesses are viewed as a reflection of deep historical trauma, not something that can be helped with simple symptom-management. In a time where patient experience can be seen as a box to check or a desire to improve surveys, this Western North Carolina organization shines as a model for the true heart of Patient Experience: to reduce suffering in a loving and strategic way.   > Read More CASE STUDY  Designing Technology Solutions to Improve the Patient Experience Imaging plays a critical role in patient care and imaging exams can be a very scary procedure for young patients. Phoenix Children's wanted to harness the potential of radiology to improve and ultimately transform patient care not only with an innovative technology and care solutions perspective but a patient anxiety one as well as they both play a critical role in improving imaging outcomes. > Read More CASE STUDY  Engaged and Empowered Staff Fuel the Ambulatory Surgery Center Patient Experience By enlisting staff in designing the patient experience, Copper Ridge Surgery Center has taken a grassroots effort to build understanding and awareness of all that patients experience and to help staff see the importance of their role in the design experience.   > Read More MEMBER SPOTLIGHT Shawn R. Nason Founder, CEO & Chief of Ecosystem Transformation Nason Group Cincinnati, Ohio  In his role, Shawn leads strategy, innovation and consumer-centered projects from ideation to implementation. He facilitates change management with C-Suite partners. His organization catalyzes change by meeting people where they are, bringing disruptive thought leadership, compassion for the human experience and a global mindset to transform services through customized experiences. > Read More GUEST BLOGS Patient Experience Thoughts from Members of the Institute Give Your Patients Permission to Dream Chris Anselmo, writer, shares his story about living with an adult-onset form of muscular dystrophy called Limb-Girdle Muscular Dystrophy Type 2B and what healthcare providers can learn from listening to patients.    > Read More I’m an Industry Professional. Where I Go For Healthcare Recommendations Might Surprise You Cally Ideus, business development manager for NRC Health, discusses the importance of online provider reviews and how that may inform patients with their care decisions.    > Read More NEW ORGANIZATIONAL MEMBERS Special welcome to the following organizational members who recently joined The Beryl Institute community, representing the highest level of commitment to build and sustain a culture of delivering patient experience excellence. Adventist Health System - Patient Experience, Altamonte Springs, FL Asante Three Rivers Medical Center, Grants Pass, OR Kelsey-Seybold Clinic, Houston, TX SurePeople, Rosemont, IL VA New England Healthcare System, Bedford, MA > View Full Community Profile Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience. Forward to a friend or share with colleagues using any of the links at the top of this email. Was this message forwarded to you? Sign up to receive updates from The Beryl Institute here. connect with us: The Beryl Institute | 1560 E Southlake Blvd, Ste 231 | Southlake, TX 76092 www.theberylinstitute.org

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