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The Beryl Institute | Patient Experience Monthly
ON THE ROAD 

With over 1,000 participants from around the globe, PX2017 encompassed an energetic group of caregivers and nurses, physicians and support staff, patients and families, resource providers and many others who are all on their patient experience journeys. Our time there and the days that will follow reinforce our collective responsibility to ensure the strategies, practices and processes necessary to drive experience excellence continue with unwavering commitment.  
CASE STUDY 

When Genesis Healthcare decided to consolidate its two community hospitals into one location, it set out to establish a new cultural brand for itself on a reimagined 1960's campus, where all their patients and staff could feel at home. The project presented an opportunity to transform the Genesis environment and culture of care through facility and process design.

MEMBER SPOTLIGHT
Executive Director of Spiritual Care and Education/AVP Patient Experience
Carolinas HealthCare System (CHS)
Charlotte, North Carolina

In his role, David is responsible for the collaboration of Spiritual Care and Education across CHS which includes 40 hospitals as part of its 900 care locations. He is focused on the integration and alignment of Spiritual Care into CHS Patient Experience efforts. He is the Co-Chair CHS Patient Experience Healing Environments Sub-Committee and a member of the CHS Physician/ACP Wellness Committee.
GUEST BLOG
Patient Experience Thoughts from Members of the Institute
Bedside Shift Report from the Patient’s Perspective
 Brooke Billingsley, CEO at Task To Touch™ e-Learning & Perception Strategies, Inc., shares insights on what registers with patients at the bedside is ‘touch’ – those memorable moments in which staff made a genuine effort to connect with patients.
> Read More
The Return on Investments of Empathy In Measuring Patient Experience
Dr. Avi Ratnanesan, medical doctor and CEO of Energesse, shares how making emotions a visible part of your measurement validates the feelings of patients which in turn, promotes patient satisfaction, enhances the quality and quantity of clinical data improves adherence and generates a more therapeutic patient-physician relationship.    
> Read More
The Power of Partnerships: Unifying Patients Relations and Patient Experience
Sarah Fay, MBA, Director of Guest Experience at Southwest General Health Center, discusses how the richness of data collected by patient representatives is invaluable to developing and executing patient experience strategies. By combining patient relations data with patient experience data, we can have a well-rounded view of patients’ perceptions.     
> Read More
Special thanks to our Organizational Sponsors. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.
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The Beryl Institute | 1560 E Southlake Blvd, Ste 231 | Southlake, TX 76092
www.theberylinstitute.org

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