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| A Note from Patient Advocacy Council Co-Chair Kim Pedersen
In this challenging time of social distancing and isolation, I see that we are more together than ever before. We are working as a large team, connecting to share best practices and continuing to demonstrate our commitment to improving the patient experience. We are getting creative, which is not surprising for healthcare administrators and providers who are constantly problem-solving emerging issues. We are spending more time focusing on what connection can look and sound like during these difficult times.
I personally have seen our humanity and caring strengthen as we navigate new challenges. It’s what we do, and we are not giving up on what is best and right for our patients and their families. We are not giving up on supporting each other through this. Below is a short poem that may resonate with many of you and your facility staff. Thank you for continuing the fight for what is right and good even during a time of great crisis.
Uncertain Days
The days are long, our patients scared, but staff show heart by staying there.
To hold a hand, and whisper prayers, to let them know their team does care.
Staff hands are holy, their spirits strong, and they trust each other all day long.
The rooms are cleaned from end to end, safety first, staff do not bend.
The food is given, the soul is healed, and staff and patient bonds are sealed.
The light is here, it’s burning strong, the call was given and we respond.
Our Mission says to give our all, and once again we do not fall.
To us the words are tried and true, you’ll take care of me and I’ll take care of you.
Kim Pedersen
Administrative Director
MarianJoy Rehabilitation Center
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2020 Ruth Ravich Patient Advocacy Award Recipient
The Patient Advocacy Council of The Beryl Institute presented Ashley Egan, Patient Advocate, Kaiser Permanente, with the 2020 Ruth Ravich Patient Advocacy Award in recognition of her extraordinary contributions to the field of patient advocacy and to fellow patient advocates. Ashley was honored with the award at a virtual ceremony on April 14, 2020.
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Patient Advocacy PX Connect Discussions
PX Connect is an online community that allows members to network and collaborate, offering a forum for exchanging ideas and resource sharing.
Recent Discussions Include:
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The Beryl Institute's Virtual PX2020
While we were not able to meet in person for Patient Experience Conference 2020, The Beryl Institute offers you the opportunity to connect where you are through a virtual conference accessible now through September 9, 2020.
Patient Advocacy related sessions are available for you to attend to equip and prepare you for the critical issues that you are facing in your line of work each day.
Sign up any time to have access to the library of recorded sessions as well as upcoming sessions.
Registration fee per participant: $500 Member / $600 Non-member
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Upcoming Events
Facilitated by: Marie Abraham, MA, Vice President, Programming and Publications, Institute for Patient- and Family-Centered Care
Presented by: Catherine K. Craven, PhD, MA, MLS, Senior Clinical Research Informaticist, Mount Sinai Health System
Presented by: Silvina de la Iglesia, CMI Spanish, Associate Director, Language Assistance Program, Patient Service Center, The Mount Sinai Hospital, Erica Rubinstein, LCSW, CPXP, Vice President of Service Excellence & Patient Experience, The Mount Sinai Health System and Lourdes “Lulu” Sanchez, MS, CMI, Director of Implementation, LanguageLine Solutions
Presented by: Martha Donovan Hayward, Subject Matter Expert/Lead for Patient Engagement, American Hospital Association/Institute for Healthcare Improvement, Helen Lee, Experience of Care Professional Lead, NHS England and NHS Improvement and Claire Marshall MSc, Experience of Care Lead - Acute Care, NHS England and NHS Improvement
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The bi-monthly Patient Advocacy Updates newsletter is authored directly by members of The Beryl Institute community. To contribute to a future publication contact one of the Patient Advocacy Council co-chairs.
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