Capturing the Human Experience During COVID-19
We’ve seen incredible photos and videos of our community supporting staff, patients and families during this time as we all work to ensure a sustained commitment to the human experience at the heart of healthcare. We plan to highlight some of these in a video celebrating your commitment to elevating the human experience. If you have photos or short videos to include, please email those to info@theberylinstitute.org or tag @berylinstitute on Twitter.
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Patient Experience Week 2020
We have received several questions about the status of Patient Experience Week 2020 given the current healthcare crisis. We will formally keep PX Week as planned on April 27 – May 1 when The Beryl Institute will kick-off our Virtual Patient Experience Conference 2020, introduce new resources and offer a focused time to celebrate the incredible efforts of our community to elevate the human experience. However, we encourage you to choose the most appropriate time for your organization to recognize PX Week, whether that is in April or later in 2020.
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"The human experience we have all committed ourselves to has never been more real, more critical or more needed. And from all we have done and will do together in ensuring we overcome this crisis, I think we can all stand reassured that our commitment to the human experience will not be going anywhere any time soon. That is the essence of human experience."
Read the full Blog
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PX Connect is an online community that allows members to network and collaborate, offering a forum for exchanging ideas and resource sharing.
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April 14, 2 - 3pm ET
Moderator: Colleen Sweeney, RN, BS, CSP Panelists: Psychotherapist - MJ Murray Vachon LCS; Emergency Room Physician - Wendy Laine MD; Registered Nurse - Michael Rogozinski RN, Director of Emergency Services, Abington-Jefferson
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April 16, 2 - 3pm ET
Moderator: Tiffany Christensen, CPXP, Vice President, Experience Integration, The Beryl Institute Panelists: Dr. Grace Cordovano, Patient Advocate/Healthcare Navigating Solutionist, Erin Moore, CF Mom and Co-design Advocate, MaryAnne Sterling, CEA, Advocate and Family Caregiver and Melissa Thomason, Patient Advocate & Advisor
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April 17, 11am ET
The Beryl Institute will continue to share headlines from the community regarding COVID-19 related efforts and will encourage participants to connect and reflect using the chat function in Adobe Connect.
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April 21, 2 - 3pm ET
Presented by: Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
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April 23, 2 - 3pm ET
Presented by: Allison Chrestensen, MPH, OTR/L
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April 24, 11am ET
The Beryl Institute will continue to share headlines from the community regarding COVID-19 related efforts and will encourage participants to connect and reflect using the chat function in Adobe Connect.
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April 30, 2 - 3pm ET
Moderated by Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute Joined by Guest Panelists from the Global Steering Team
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May 5, 2 - 3pm ET
Presented by: Hennepin Healthcare's Sheila Delaney Moroney, MPH, Senior Director and Patient Experience Officer and Molly Jacques, Senior Director of Specialty Clinics
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APRIL'S FEATURED STRATEGIC LENS
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This month we highlight the Institute's Experience Framework strategic lens, Patient, Family & Community Engagement - central to any experience effort are the voices of, contributions from and partnerships with those receiving care and the community served.
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This webinar will cover what it means to prohibit discrimination based on race, age, sex, national origin and disability within healthcare. It will focus specifically on language access for LEP patients and guests, incorporating processes and policies for transgender patients, how to deal with service animals and emotional support animals and support for patients with disabilities.
In this webinar, Tiffany Christensen leads a conversation about engaging your patient and family advisors (PFAs) in quality improvement efforts beyond the Patient and Family Advisory Council (PFAC) table.
Take a deep dive into a Patient Experience Simulation Lab to expose real life interactions. The Hillcrest Medical Center’s Office of Patient Experience collaborates with nursing, education and advocacy to analyze customer service and patient care. Participants will hear insights toward enhancing competencies and presence at the bedside to eliminate human suffering.
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Special Thanks to our Supporting Partners
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