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The Beryl Institute | Patient Experience Monthly

The Beryl Institute's On the Road  series offers you a virtual guest pass to many leading healthcare institutions, uncovering the challenges and successes each face toward improving the patient experience.

Miss an issue? Click below to access a recent story.
A Foundation of Values for Patient Experience Excellence
Hospital Israelita Albert Einstein
São Paulo, Brazil

A Commitment to the Whole Person
Duke University Hospital

Durham, NC


CASE STUDY 

With challenges in receiving patient experience survey responses in a timely manner and in quantities that were representative of the number of patients seen in the clinic, it presented an opportunity for the Craniofacial and Reconstructive Plastic Surgery Center of Dell Children’s Medical Center to create a survey method to collect sufficient data to support improvement projects.  

MEMBER SPOTLIGHT
Co-Founder and President
TruthPoint
Minneapolis, Minnesota

In his role, Tim's first priority is to vanguard his organization's culture so that it values both excellence and work-life balance. A very close second is to listen to the voice of their clients – both leaders and frontline staff. The combination of these enable them to attract and retain an exceptional team who partner closely with clients to help them achieve their most important improvement objectives.  

GUEST BLOG
Patient Experience Thoughts from Members of the Institute
3 Ways to Improve Patient Experience With Empathy
Emily D. Tisdale, Founder and Principal Consultant of Recourse Resource Consulting, discusses how shifting our style of care to a foundation of empathy can improve the quality of the patient experience under our roof and make a more measurable impact on our bottom line.     
> Read More
“I don’t do direct patient care.”
Ahmanielle Hall, MSPR, Senior Communications Specialist at Cedars-Sinai, shares the importance of all support roles in healthcare organizations understanding the impact of their contributions to the patient experience and how we have a responsibility to provide the best interactions between colleagues, patients and families to create value.     
> Read More
Special thanks to our Organizational Sponsors. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.
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www.theberylinstitute.org

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