"Thank you to the Boulder Library for not charging me for the books that were destroyed in the fire". 💗 - Sandi
"I am impressed with how the librarians in the computer lab maintain a peaceful, positive presence. They are so skillful at communicating, respectfully de-escalating situations that are fraught with tension between one or more individuals. I have seen this often as a patron. It can't be easy being a front-line worker during these times (or any time) but I have seen a consistently helpful, positive, professional demeanor among library staff and wanted to convey my thanks".