Team Spotlight: Safe Harbor's Help Line
As the main entry point to Safe Harbor services, the Help Line welcomes calls from adult survivors of all ages, races, religions, nationalities, immigration statuses, gender identities, sexual orientations, and abilities. The Help Line is operated 24/7/365 by a diverse, caring group of staff members, interns, and volunteers trained in crisis intervention, empathetic listening, and trauma-informed principles. The line is accessible to LEP (Limited English Proficiency) and Deaf or hard-of-hearing individuals, and line workers are continually making strides to increase the line’s accessibility and inclusivity, with the goal of ensuring all survivors feel safe and valued.
Survivors calling the line are often calling in the midst of immense trauma, confusion, and fear, and what a caller hears from a line worker can make an enormous impact on their lives going forward.