Conversations Across the Counter Reach Hearts and Bring Comfort
Lisa was nominated for a quarterly award after her manager witnessed a moment of empathy and connection between Lisa and a young customer.
The manager stopped by during the weeks in September when smoke and wildfires were devastating the area.
"I saw a disheveled-looking mom and her young son at the counter and when the child struck up a conversation with Lisa, he revealed he had lost his home in the fires," her manager said. "Lisa comforted him, asked if his family was okay, told him how important it was to be alive and safe, and reassured his mom."
The boy, clearly more calm and relaxed, thanked Lisa for listening. Lisa told him that if he was feeling scared, talking about it with someone will always make him feel better.
"I hope in the darkest of times, he can look back at the comfort Lisa provided them," her manager continued. "She is a stellar example of the kind of people that make PDX such a special place through which to travel."
Want to nominate an employee who embodies the PDX People values and serves as a shining example of great customer service? Submit a nomination now.
