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Travelers Line Up for Dafna Singh's Outstanding Customer Service
Dafna Singh (she/her) with TSA was nominated by Pam, a PDX traveler.
"After a very long line at the TSA checkpoint last night, I was pleased to make it to Officer Singh at the ID check. She was personable and understanding, making the security experience feel human and respectful. At the same time, she was efficient and kept us all moving. My best regards to her."
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What's New with PDX Next: D/E and B/C Bypass Closures, Ticket Lobby Work
D/E Bypass: On Monday, Sept. 15, Tuesday, Sept. 16, and Wednesday, Sept. 17, roofing material will be lifted over the D/E pedestrian bypass. This activity requires us to close the bypass all three nights from 11:30 p.m. to 3 a.m.
The alternate exit route will be in use and spotters will be placed at both ends of the bypasses. Employee access into Concourse E during closures will be through Door E12002.
B/C Bypass: As a reminder, the B/C pedestrian bypass will be closed from 10 p.m. to 5 a.m. during crane work on the following dates
• Now through Monday, Sept. 22
• Tuesday, Sept. 30, through Wednesday, Oct. 8
• Thursday, Oct. 23
During closures, an alternative exit route will be in place. The exit route is open to all, but entry into Concourse B through this route is only open to Alaska/Horizon, Bags, Inc., and emergency responders.
Ticket Lobby: On Monday, Sept. 15, from 9 p.m. to 3 a.m., crews will be modifying the north construction wall. The adjacent revolving and stationary doors will be blocked during this time, and there may be light to moderate noise while the temporary wall is relocated.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
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Meet the Voices Behind PDX Paging
Ring ring! Who’s on the line? It’s the Paging and Information team at PDX, our switchboard squad who field 300+ calls and 30+ texts a day. Lost your cousin? Need parking tips? What’s the deal with REAL ID? They’ve heard it all and they answer with patience, helpful information, and a sprinkle of Portland charm. Open 365 days a year, rain or snow, they’re the ones connecting travelers to Lost and Found, untangling garage woes, and pointing people to the right airline or rental car. So, the next time you hear "Now boarding," know we have a whole team guiding folks through their airport journeys.
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Treats, Swag and Fun: PDX People Appreciation Week is Here!
We’ve got a full week of fun planned to celebrate YOU – the people who bring friendly, knowledgeable, and welcoming service to PDX every day. From free food to exclusive PDX People gear (yes, the good stuff!) and our brand-new Deal Day with special discounts just for employees, there’s something for everyone.
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Get Back to Basics During Preparedness Month
September is Preparedness Month and it’s time to get back to the essentials. That means taking small, smart steps to make your home, workplace, and community more resilient – think emergency kits, family plans, and knowing your evacuation routes.
Here are four steps you can take today:
- Start at home – Pick an out-of-area contact, choose a neighborhood rally spot, and build a supply list that won’t break the bank.
- Include the whole family – Check out resources for the young ones in your home.
- Build kits – Make a kit for your home, car, and office, then add batteries, medications, snacks, and flashlights.
- Know your routes – Walk your home and workplace evacuation paths with coworkers or pets, then make a map, label it, and keep it in your kit.
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Vote Early, Vote Often for PDX Art, Shops, and Restaurants
This just in: PDX is nominated for USA TODAY’s 10 Best in the categories of "Best Airport for Art," "Best Airport for Dining" and "Best Airport for Shopping." We’ve been working hard to make PDX feel like your favorite neighborhood, complete with the local spots you know and love, and we’re extra proud of what we’ve built together. If you feel the same, you can vote in each category once a day until Monday, Oct. 6, at 9 a.m.
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Sanford Biggers’ Exhibit Opens in PDX Mezzanine Gallery
Head to the PDX art gallery on the north mezzanine level for our latest exhibition, celebrating the quilt-based works of artist Sanford Biggers. Biggers’ large-scale sculptures are suspended from the ceiling in the Concourse Connector and embody the rich heritage of the Pacific Northwest. As Biggers shared, "The unique opportunity of this project and its architecture inspired me to consider how I can create an artwork that responds directly to the context of a space that embodies transition, energy, interaction, movement and potential." If you haven’t visited before, the peaceful gallery is the perfect spot to unwind, get inspired, and explore the stories behind the art when you need a break from a busy airport.
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National Service Dog Day Coming to PDX
Calling all good pups and their people!
Help us spread the word about PDX Service Dog Day on Saturday, Sept. 20, from 10 a.m. to 2 p.m., a tail-waggin’ event designed to help service dogs and their handlers feel right at home navigating the airport.
Among the activities: TSA checkpoint practice, escalator and elevator exposure, relief area sniff-n-strolls, and zero boarding stress.
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Honoring September 11 at PDX
Last Thursday marked 24 years since September 11, 2001. We’re thinking of the lives lost and the many people whose stories were forever changed. That day reshaped how airports welcome travelers and care for their safety. At PDX, we carry those lessons with care, and we’re grateful for the PDX People who help make this place feel safe, kind, and human every day.
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PDX in Pictures
In case you missed it, Portland Airport Fire and Rescue recently challenged the Port of Portland Police to a little fitness competition to see which team could walk, jog, or run the most miles. The bright and shiny prize? Their duty vehicles freshly washed by the runners-up.
Well, the results are in, and the winners are...the police officers! Congrats to the challenge champions and great job to all the competitors who covered some serious ground. Together, they generated a little humor, a lot of camaraderie, and an impressive 1,639 miles!
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