News and resources for airport employees.
News and resources for airport employees.
Tim Cain
Tim Cain Has Customer Service Down to a Fine Art
Tim Cain (he/him) was nominated by a Port of Portland employee:
"Tim was bringing a passenger in a wheelchair to Concourse B. While passing by the beautiful paintings along the wall, Tim slowed down so the guest could see and appreciate the art. While their conversation was not heard, it was clear Tim and the guest were talking about the art. Tim took the time to be friendly while doing his work. Kindness does not cost a thing, but is worth so much!"
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Share out session at PDX
PDX People having fun (and learning)
at an ORAT Share Out Session.
What’s New with PDX Next: Share Out Sessions and May Forum
Share Out Sessions: As we shared previously, the PDX Operation Readiness, Activation and Transition (ORAT) team is bringing their show on the road. This month and next, look for interactive Share Out Sessions popping up around PDX so you can ask questions, learn what’s happening and win prizes! 
Tuesday, June 4
Noon – 1:30 p.m., Airline Ticket Offices
2 – 3:30 p.m., B/C Bypass Door
4 – 5:30 p.m., D/E Bypass Door    
Wednesday, June 5
9 a.m. – 2 p.m., D/E Bypass Door
Curious about details or wondering what’s coming? Ask your question to the ORAT team.
May Forum: Mark your calendars for Tuesday, May 28, at 10:30 a.m. to get the inside scoop on construction at PDX. Jen Reynolds from the Port of Portland along with Pat Bifone and Bri Leiblie of Hoffman-Skanska share the latest construction updates and answer your questions about PDX Next in just 30 minutes. If you'd like to join the meeting, email PDX People Communications before Monday, May 27, for the meeting link.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
John Robinson (left) and Glenn Woodman (right), Port of Portland
During Bike Month, Glenn Woodman May Inspire You to Pedal More
Did you ride your bike to work this week? PDX Airside Operations Planner Glenn Woodman did! Glenn has been pedaling his way to work, rain or shine, for over two decades, racking up an impressive 45,000 miles on his trusty bike. He started 24 years ago after a heart attack led him to prioritize his health and start riding with his 11-year-old son. Head over to the new Port of Portland Instagram to learn more about Glenn's commitment to cycling, his favorite destination and pit stop, and what he wears to stay warm and dry, whatever the weather might be.
If Glenn's story has you excited to get pedaling, Bike Portland shared that an extension of the 40-Mile Loop route along the Columbia River in Troutdale is nearing completion. The new path, which the City of Troutdale named the Ch’ak Ch’ak Trail (the name means Bald Eagle in the Chinuk Wawa language), connects a gap in the 40-Mile Loop, giving bicycle riders a safe, car-free alternative to busy streets like Northeast Marine Drive, Northwest Frontage Road and Graham Road.
PDX canopy in the morning light
Biden Signs Sweeping Aviation Safety, Reform Bill into Law
President Biden recently signed sweeping aviation legislation that will boost U.S. air traffic controller staffing, increase funding to avert runway close-call incidents and speed up refunds for canceled flights. Also included in the five-year FAA reauthorization bill are some key PDX priorities. Most notably, increasing Airport Infrastructure Program funding for the next several years and expanding it to include resilience projects, and authorizing grants to help airports transition to fluorine-free foam while providing retroactive funding for airports like PDX that are already making the transition.
Portland Airport Fire and Rescue Shift A

Fire training in action.
Live fire training in action.
PDX in Pictures
Our Portland Airport Fire and Rescue emergency response personnel are on duty 24 hours a day, 365 days a year, and charged with the responsibility to serve and protect employees, the traveling public and our surrounding community.
To stay at the top of their game, our firefighters follow an extremely strict training regimen that’s required by the Federal Aviation Administration. Every year – once in the spring and again in the fall – the firefighters do live fire training. This training is just one of many pieces required to maintain FAA certification and without it, PDX wouldn't be able to operate.
In addition, once every three years, the FAA mandates training at an approved location that’s not PDX, and this year, the fire team traveled to Dallas Fort Worth International Airport. DFW boasts the largest aircraft rescue firefighting training facility in North America, and our firefighters spent the day fighting fire and honing other skills, including search and rescue.
Thank you to Portland Airport Fire and Rescue for your training efforts and for helping keep PDX safe!
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