News and resources for airport employees.
News and resources for airport employees.
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Watch the PDX People Customer Service Awards Live on Tuesday, July 27
To recognize airport employees who truly stand out as extraordinary, we'll hold the next PDX People customer service awards from noon to 1 p.m. on Tuesday, July 27.
In an exciting first, this will be a hybrid celebration with both virtual and in-person attendees! The winners in each category – along with members of our volunteer working committee – will gather in person for lunch, while the event is also broadcast live. To watch live, head to the PDX Facebook page on Tuesday, July 27 at noon.
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX employee website.
Nominate a PDX Employee
Group photo of volunteers wearing reflective safety vests and masks, posing in the Red Economy lot at PDX.
Celebrating the Team Who Made the PDX Red Lot Vaccine Clinic Possible
What did it take to provide more than 250,000 doses at the PDX Red Lot drive-thru vaccine clinic over five months? Nearly 5,500 volunteers, a lot of heart and a ton of coordination. Thank you to all the PDX People, OHSU and Red Cross staff and volunteers who helped make this incredible endeavor possible. Read more about their work and watch this three-minute video about their exceptional efforts.
Skybridge from garage to PDX terminal with people walking across it.
What's New with PDX Next: Crane Work May Affect Early Mornings Routes 
If you work at PDX during the wee hours of the morning – specifically 1 to 3 a.m. – you might notice some route changes starting Monday, August 2.
Over the course of two weeks, a crane in the PDX alleyway will reach over the airport and pick up giant pieces of HVAC ductwork from the upper roadway at PDX and place them safely on the ticket lobby roof for future installation. This means the area underneath each ductwork drop on the baggage claim, ticket lobby and mezzanine levels will need to be closed off. Our number one priority is to make sure everyone stays safe! Read the July What's New with PDX Next update for more details on the affected routes.
Want the inside scoop on construction at PDX? Jen Reynolds with the Port of Portland along with Pat Bifone and Caitlin Powell of Hoffman-Skanska will share the latest construction updates and answer your questions about PDX Next in just 30 minutes. The next update is set for Tuesday, July 27 at 10:30 a.m. Add this event to your Outlook calendar or use this link to access the meeting live on July 27.
We're also keeping you in the know on what's new with PDX Next on the PDX employee website – check out the most recent update for a look at what other changes are ahead. Have questions or suggestions about construction? Email hello@pdxnext.com.
Three PDX Next coloring books. One is opened to show two pages featuring doodle characters.
Adding a Splash of Color and Creativity to PDX Next Construction
Lining up in the airport? That's ordinary. Lines you can fill in with color, imagination and that teach you what’s new with PDX Next? Well, that’s extraordinary!
Construction can be stressful, and we wanted to make it easier for families to enjoy their time at PDX. So we created a coloring book full of whimsical characters – and a few fun facts – to hand out to families making their way through the airport.
The text is in English and Spanish, and each booklet has delightful pint-sized doodles that match their larger counterparts on the walls and on the giant post-it notes throughout the terminal. See a family who might like one of these books? They'll be available throughout the airport: at Travel Oregon, in the hands of ABM employees and at some concessionaires, specifically those with sit-down dining.
If your business might like to keep some coloring books on hand, send an email to hello@pdxnext.com.
ABM employee helping a passenger at PDX figure out where to go.
The Return-to-Travel Challenge: Keeping Travelers Moving Around Airport Construction
Last year, global air travel plunged to its lowest levels in recent history. Now with “return to travel” on the tips of everyone’s tongues, more people are getting a sense of what’s happening at PDX, right as construction disruptions are starting to feel real.
This raises a big challenge for an airport repeatedly voted as America's favorite: How do you keep people moving – and maybe even smiling under their still-mandated masks – while construction disrupts everyone’s routines? Luckily, we've got PDX People on the job, helping direct passengers and answer their questions. Get to know the problem-solvers hustling around the clock.
Rendering of the furture TriMet light rail improvement.
How TriMet’s ‘A Better Red’ Project Will Impact Gateway Green Bike Park 
An upcoming TriMet light rail project will impact the Gateway Green bike park, closing a section of the south end of the park for about three years from this September through late 2024. But once the project is complete, Gateway Green will boast several exciting new upgrades. A Better Red aims to smooth light rail flow and increase reliability across the MAX system by building a new station platform and second track line that will serve Red Line trains coming from PDX. TriMet will also build a new multi-use path to connect the new and old platforms. Learn more about the project and see renderings that show how it might look.
Collage of three photos showing travelers, Tillamook representatives and Southwest employees enjoying Tillamook ice cream sandwiches.
PDX in Pictures
Last Thursday, to celebrate the one-year anniversary of the Concourse E extension opening, Tillamook employees handed out ice cream sandwiches and tasty treats to three Southwest flights headed to Las Vegas, Oakland and Denver.
The event also marked one year for Tillamook’s location at PDX and the partnership giveaway was a sweet way to commemorate the occasion with travelers and employees!

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Shannon McArthur, PDX Customer Relations, 503.415.6859
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