| A Message from Geneva Henry, Vice Provost for Libraries and Information Technology |
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As the summer comes to an end, we would like to highlight the progress we have made on several key projects this summer.
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- Replaced the 16 different networking distribution nodes across campus.
- GW IT worked with our campus partners to schedule each replacement.
- Dates were completed on weekends and negotiated between departments for what worked best for most users.
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Updated communication protocols for wide-reaching, impacting changes.
- Used websites, GW Status, digital signs, printed signs, and other departments' communications, such as facilities and the GW Transitions Committee, to help spread the message.
- Changes in communications provided more notice and increased transparency.
- Enhanced network reliability through the completed replacement.
- Replaced and upgraded academic technology across campuses.
- GW IT has been developing a 6-year lifecycle management plan to modernize technology in over 700 spaces across all GW campuses.
- Expect to see more information on this plan throughout the next year.
- This summer, 36 classrooms and conference rooms were given full technology upgrades and over 200 had at least one component upgrade.
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As we begin the 2024-2025 academic year, we continue to develop the GW IT roadmap. To learn more about ongoing IT initiatives and all the work our teams put in during FY 24 you can check out our IT Annual report.
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| GWireless and GWconnect Retiring |
We are streamlining our GW networks. Please begin updating documentation now in order to be prepared for these changes, i.e. handouts and email templates, for students, faculty, staff, and guests that mention GWireless or GWconnect
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- GWconnect retired today, August 16, 2024.
- GWdevice is available now and provides an at-home network experience for all your streaming devices.
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GWguest is available today, August 16.
- GWireless will retire on January 2, 2025.
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Join the eduroam wireless network now to avoid a service interruption.
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| Banner Modernization Will Synchronize Grades between Blackboard and Banner |
GW IT continues to work with the GW community and Ellucian to modernize Banner (our Student Information System and Human Resource system) by migrating it from on-premise servers to a Software-as-a-Service solution (Banner SaaS).
A big focus of the project is process improvement and improved customer experience. The project team has been working diligently on the Banner (GWeb) integration with Blackboard. This integration will allow grades entered in Blackboard to be synced with Banner, eliminating the need for Faculty to log in to Banner to input grades. We will keep you updated as we pilot this with courses this semester.
As this project progresses, we want to hear your concerns and feedback. For more information on this transition throughout the project, visit our Banner Modernization page.
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AI Available to the GW Community |
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Zoom AI Companion is now available to all GW Zoom users. Zoom AI Companion is a generative AI digital assistant integrated into the Zoom platform and designed to enhance productivity. When enabled, it can provide meeting summaries, or you can chat with AI Companion about what you missed if you join late. Learn more about Zoom AI Companion.
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Copilot is now accessible to all GW faculty, staff, and students. Powered by GPT-4, this generative AI tool assists with information retrieval, research, and content generation. When you log in with your GW UserID and password, commercial data protection is enabled, ensuring that your queries are not saved and won’t be used to train AI. All your information is deleted when you end your session. Learn more about Microsoft Copilot
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Adobe Firefly is available to all GW faculty, staff, and students. Firefly is a part of Adobe creative apps and offers a stand-alone Firefly web app that allows you to create images, add or remove objects, fill in or expand images, and generate custom graphics and patterns. Adobe trained their initial commercial Firefly model on licensed content, such as Adobe Stock, and public domain content where copyright has expired. Learn more about Adobe Firefly.
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Changes You Might Have Missed |
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| - GW Zoom now requires SSO
- Shibboleth authentication applications now using GW SSO
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Starting June 26, GW SSO is required for authentication on Shibboleth integrated applications, including InCommon Apps, to streamline user experience and enhance security by enabling Two-Step Authentication (2SA).
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The most popular applications are Sona Systems, PeopleAdmin, REDCap, Elsevier, GW Enterprise Organizational Chart, and CourseLeaf.
- Library Authentication Changes
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On May 20, 2024, GW Libraries and Academic Innovation began using OpenAthens for authentication to GW electronic resources and databases. For more information about updating links in your course materials to the new OpenAthens format please refer to our guide.
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Existing links to electronic resources and databases will continue to redirect until May 2025.
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| Enhanced Degree Map Reports Available |
Office of the Registrar (OTR), a committee of advisors from across GW, and GW IT partnered together to enhance the DegreeMap graduation reports available in Tableau Cloud.
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- Graduation reports now include Degree Percent Completion
- Advisors can strategically target graduation applicants who are ready for clearance, or proactively identify students who may have outstanding requirements that could prohibit graduation clearance.
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If you encounter an error when attempting to access Tableau Cloud, you may need to request access. To request access or report issues, please visit the Business Intelligence Website.
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| Tableau Has Moved to the Cloud |
The Business Intelligence team has been working for several months on migrating 300+ dashboards from GW's on-premise Tableau server to Tableau Cloud. The migration, which covers different business areas such as Academics, HR, Finance, and Research, will be 100% complete by mid-August. The move to Tableau Cloud allows GW to take advantage of Tableau's advanced features; gives GW a modern analytics environment that’s trusted, secure, compliant and always available; and aligns with GW IT's long-term strategy to minimize environmental impact by reducing our carbon footprint.
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Do your Part, Be CyberSmart
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By applying cybersecurity best practices, we can collectively contribute to the security of our campus community. GW IT is here to support you with resources and guidance to ensure that our digital landscape remains resilient. The more you know, the better equipped you are to protect yourself and the university.
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GW IT Remote Support Tools |
GW IT uses remote support tools in combination with dispatched on-site support to help you get back to business quicker.
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- Beyond Trust
- Advanced Remote Access: Secure, efficient remote access to user and classroom devices for troubleshooting and issue resolution.
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Real-Time Collaboration: Technicians can collaborate in real-time, sharing sessions to resolve complex issues, in partnership with customers, more effectively.
- Crestron XIO
- Remote Troubleshooting: On-the-spot classroom troubleshooting and device control for faster resolutions.
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Classroom Software Requests |
Need additional software in your classroom? Submit a software installation request before the semester deadlines:
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- Spring semester: November 1st
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Summer sessions: February 1st
- Fall semester: June 1st
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myGW Website and Mobile App |
The myGW website and mobile app, centralizes access to the university's most commonly used online services, including the GW directory, Time and Reporting System (TRS), GWeb, IT & Facilities requests, and more! Personalize your myGW dashboard for easy access to the tools you need.
The myGW mobile app is available in the Apple App Store and Google Play.
More information, including training and support resources, is available on the IT website.
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