email : Webview : PDX People Weekly Update: Feb. 15, 2021

Martin Rios, TSA

Wrong Portland...but Martin Rios Makes it Right

Trying to navigate an unfamiliar airport is often difficult...but it can be utterly overwhelming when all the signs are in a language you don't speak and you aren't even in the right city.

A family of three found themselves in just that predicament at PDX. Lucky for them, TSA Officer Martin Rios stepped in to help.

At first, Martin was called to help translate, but after speaking with the family, he discovered the situation was more complicated than initially thought. The family was trying to fly to Portland, Maine, but their travel agency mistakenly booked them a ticket to Portland, Oregon. He also learned the family had been at PDX since the previous evening and had limited funds available.

"I knew that I didn't really have it in me to turn them away and just go back to work like nothing happened," Martin said. So he helped them book a new flight – to the correct destination – and used his own money to help with their ticket purchase.

Not only was Martin honored at our quarterly PDX People Customer Service Awards, his story also received attention on the local news in Portland, Maine. If you missed the awards ceremony on Jan. 26, you can watch the recording now or read the stories of our customer service champions.

You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service – submit a nomination now.

Nominate a PDX Employee

PDX Next Updates:
Moving Mezzanine Offices

Preparations for our new main terminal mean shifting a few places around to make room for construction and our bigger, brighter, PDX-ier space.

As the mezzanine level closes, the USO and the employee parking office will relocate to the south end of baggage claim. The new USO space opens Monday, March 1 by the revolving doors to the TriMet platform. You'll find the employee parking office, which opens Tuesday, March 2, across the way near the bypass door. Don't worry – we'll mark the new location with clear signage so you can find your way.

Want more information? We'll keep you in the know on the PDX employee website, where we post PDX Next updates every month. Have questions or suggestions about construction? Email hello@pdxnext.com.

Help Protect Yourself From Theft

As you would in any public parking lot, we encourage you to remove all valuables from your vehicle when parking at the airport. This includes all forms of identification, vehicle registration, and garage door openers. For employees, we recommend taking the extra step of tucking your parking pass or hangtag into your console so it isn't visible.

The Port of Portland Police are actively targeting vehicle-related crimes with more frequent patrols, increased monitoring of access points into and out of the parking areas and some physical modifications to parts of the parking system exits.

Thanks to the observations of airport employees, Port Police have interrupted illegal activity in the parking garage, a great reminder that if you see something, say something. If you observe suspicious activity, call the PDX Communications Center emergency number at 503.460.4000.

Correction: Concourse B is Getting Good

Last week, we mistakenly shared the wrong location for Good Coffee's new PDX home. Good Coffee will actually be coming to Concourse B when it opens later this year.

Stay Heart Smart by Learning Hands-Only CPR

It's February – American Heart Month – a time when the nation spotlights heart disease, the No. 1 killer of Americans. This year, the federally designated event is even more important due to the impact of the coronavirus, which can have potentially harmful effects on the heart and vascular system, according to recent research.

CPR, especially if performed immediately, can double or triple a cardiac arrest victim’s chance of survival. Take a moment this month to learn how to perform hands-only CPR.

PDX in Pictures

Our Portland Airport Fire & Rescue team wouldn’t let a little snow slow them down. Instead, they took advantage of Friday’s icy conditions to get new drivers more comfortable using their firefighting vehicles in inclement weather.

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