News and resources for airport employees.
News and resources for airport employees.
Group picture of PDX People winners
PDX People Honored at Customer Service Awards
You've planned your trip and double checked your packing list, but there's one travel essential you can't fit in your suitcase – the friendly, respectful and knowledgeable customer service provided by airport employees. Lost your phone? PDX People will answer the call. Need a friendly face for support? PDX People have your back. It's what you expect when you travel through our airport and it's the reason we're one of America's best!
To recognize actions that truly stand out as extraordinary and support our core values, we host the PDX People customer service awards each quarter. Read the stories of airport employees honored from October through December 2023 or watch the event recording.
Know an employee who embodies the PDX People values? Submit a nomination now for the next quarterly honors.
Nominate a PDX Employee
What's New with PDX Next: Ticket Lobby and January Forum
Ticket Lobby: There will be lots of overhead work happening in the ticket lobby over the next two weeks. Now through Tuesday, Feb. 6, crews will install vertical finish panels above the north temporary wall in the Southwest and American queue areas. On Monday, Feb. 5, through Friday, Feb. 9, crews will install ceiling grid above the Delta queue areas. And, on Wednesday, Feb. 7, through Wednesday, Feb. 14, crews will install vertical finish panels above the American and Delta queue areas.
During all of these efforts, the aisle in front of the ticket counters will close periodically while scissor lifts change locations. Access to some airline kiosks will be blocked while work is performed, but work will not block all kiosks at the same time.
January Forum: If you missed the January PDX Next forum, you can watch the recording and catch up on behind-the-scenes photos of big moments, learn what’s next in 2024, and find out the answer to everyone’s favorite question, “When will the Concourse Connector return?”
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Graphic in red, green and yellow that reads
Celebrate Black History Month at PDX
February is Black History Month, a time dedicated to acknowledging the invaluable contributions of Black individuals from across the diaspora and celebrating the richness and depth Black people and culture add to the world.
This month, we’re focusing on the intersection of African Americans and the Arts. Around the airport, we’re thrilled to showcase the exceptional talent of local Black artists all month long.
  • Alonzo Chadwick: Vocalist Alonzo Chadwick joins us on Thursday, Feb. 8, to share his incredible vocal range and amazing voice with the PDX community. His energetic stage presence brings peace and joy to listeners. 
  • Nafisaria Mathews: On Thursday, Feb. 22, singer/guitarist Nafisaria Mathews will bring her talents to PDX. Her sultry voice has graced many stages with artists like Esperanza Spalding, Liv Warfield, Portland Cello Project and Mz.Etta's World, to name a few.
We're excited to pay homage to those whose brilliance has shaped music, art, theater, and dance into what it is today. For more information, visit the Black History Month website.
Your Northwest Travel Mart logo
Your Northwest Travel Mart New Hours
Need a late-night snack? Helping an arriving passenger who needs a beverage during the wee hours? Your Northwest Travel Mart in baggage claim is now open 24/7! 
Dragon dancers in the bypass at PDX
Ring In the Lunar New Year
Lunar New Year, also known as the Chinese New Year or Spring Festival, starts on Saturday, Feb. 10, this year. It marks the end of the Year of the Rabbit and the beginning of the Year of the Dragon.
We're holding a Lunar New Year celebration on Sunday, Feb. 11, at 10 a.m. The event features a traditional lion dance performance by the White Lotus Dance Crew, followed by a dragon procession through PDX. There will also be red envelopes filled with chocolate coins for PDX People and travelers!
Join us post-security at the B/C checkpoint for fun, treats and to learn more about the Lunar New Year.
K9 Jacky
PDX in Pictures
K9 Jacky is on the road to Las Vegas for the Super Bowl, where she'll rep PDX and the Transit Police Division at the big game. While Jacky's busy sniffing for TNT, her leash holder Officer Charlie Berry assures us she'll be visually searching for TNT...that's Taylor 'n' Travis, of course. Follow their adventures from Portland to Sacramento to Vegas over at K9Jacky on Instagram!
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