Alan Kamada Knows How to Program Exceptional Customer Service
Outstanding customer service doesn't only happen during face-to-face interactions – sometimes creating the best passenger experience happens behind the scenes. PDX volunteer Alan Kamada proved this point by lending his skills to our VIP and musician programs.
After the volunteer program went on hiatus due to COVID-19, Alan was quick to step up and help using Volgistics, the software used to log hours and schedule shifts. From running reports to completing a variety of administrative tasks, Alan made sure the program stayed on track...even during the hiatus.
As we prepared to bring volunteers back, Alan used his expert knowledge of Volgistics and our volunteer program to build new shifts into the calendar for a "soft re-launch." He also streamlined schedules for the PDX volunteer musicians, which involved sophisticated spreadsheets and data analysis – no easy task!
Alan's contributions mean that each of the 150 PDX People who participate as volunteers have the best possible tools to perform their duties, and that each passenger they assist, help or entertain has Alan to thank!