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The Definitive Guide to Twitter Customer Service

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Twitter Customer Service

Making Customer Service Even Better on Twitter

Begin with the basics. Twitter is live, public, and conversational — making it one of the best places for businesses and customers to connect. Twitter's blog breaks down exactly how to use some of their new tools and features to boost your customer service strategy.

Twitter Researcher: Customers Will Pay More to Brands Who Respond to Tweets

Wayne Huang, a researcher at Twitter, recently set out to prove the concrete ROI of providing timely customer service responses on their platform. See the data and his takeaways in this Social Media Today post and accompanying episode of the Focus on Customer Service Podcast.

4 Customer Service Lessons from the Biggest Brands on Twitter

Even with a sophisticated social CRM system to help you, it’s still up to your actual team to guide these systems to what, when, and how to traffic social mentions. In this article, Convince & Convert dives into the social customer service lessons they have learned from various social experiments.

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