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Reggie Powell Sweetens the Day for Passengers
Sometimes travel plans go awry, but Hudson News' Reggie Powell (he/him) knows that even if "that's the way the cookie crumbles," a cookie could still improve the day. A passenger sent in the following comment about their recent experience:
“I wanted to recognize Reggie at Hudson News as someone who went above and beyond with his kindness.
During our interaction, we shared that our flight had been cancelled and we had been at the airport for nearly an entire day. Reggie empathized with our situation and immediately called his manager to ask if he could offer us with some provisions.
Following the conversation, he said that we could pick up a large cookie of our choice on the house. He continued to check in on us all the way until we were getting ready to board. He really cared about our situation and wanted to do something to help make our difficult day better.”
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
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What's New with PDX Next: Baggage Claim and Carousel Closures
We have a little break in the excitement over the next few weeks, as minimal impacts from roof installation are expected.
Baggage Claim: Starting today, you'll see some temporary walls going up in north baggage claim near carousels 8 and 9. These will be temporary alternate baggage office spaces, for use starting early next year.
Bag Carousel Closures: Expect closures from 6 a.m. to 4 p.m. – carousel 7 is closed today and Tuesday, Oct. 11, carousel 8 will close on Wednesday, Oct. 12, and carousel 9 will close Thursday, Oct. 13.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
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Be Knowledgeable: Upcoming Classes and Events
Did you know there's a calendar of events on the PDX People website? It's the best way to keep track of upcoming learning opportunities and fun events open to all airport employees.
De-Escalation Training: The Port of Portland Police team is offering de-escalation training in October, which includes information on how to report an incident or situation to the Comm Center. Sergeant Diane Stockbridge will cover methods to help de-escalate a person in crisis and Michelle Arrowsmith will give a brief overview of what information to gather and communicate to dispatchers when calling in an incident. Register now for the 90-minute session on Thursday, Oct. 27 – space is limited!
PDX Lifesaver Classes: On Monday Oct. 24, build your confidence and skills with a CPR/AED class led by our in-house experts. Classes are limited in size and fill up fast, so sign up now.
PDX People Breast Cancer Awareness Month Event: On Friday, Oct. 21, from 8 to 10 a.m., head to the south end of baggage claim near the employee parking office. Play PDX People Plinko and win prizes, including exclusive pink swag to commemorate Breast Cancer Awareness Month (see Port of Portland's Walt Marchbanks modeling the pink PDX People tee above). You can also get information on breast cancer screening, meet with a representative from the Pink Lemonade Project and learn more about OHSU’s mobile mammography bus that’s scheduled to visit PDX in November.
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You Can Now Get Screen Door’s Fried Chicken at PDX
Your average Portlander knows that if you’re craving Screen Door’s signature fried chicken and waffles, you need to get up early to beat the brunch line. Think of the restaurant’s new Concourse B location as a reason to get to work early – it’ll be waiting there, on the other side of security, to serve up your reward. Screen Door partnered with HMSHost, a world leader in creating dining for travel venues, to open their third location. The 100-seat airport restaurant serves some of the greatest hits from the Moutons’ brunch menu all day long, as well as lunch and dinner specials and freshly prepared grab-and-go dishes for anyone who doesn't have time for a sit-down meal. Plus, we've got the three Screen Door favorites you should keep any eye out for the next time you visit.
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Sunflower Lanyards: Making the Invisible Visible
This October, as we acknowledge Disability Employment Awareness month, take a moment to refresh your knowledge of the sunflower lanyard program at PDX. The green sunflower lanyard has one simple purpose: It indicates that the person wearing it – or someone with them – has a hidden disability and that they may need additional support. There's also a white "proud to support" lanyard. Have you seen a fellow PDX employee with one on? The lanyard isn't just for passengers, you can wear one, too – send us an email if you'd like your own. Take some time to learn more about the program, hidden disabilities and how you can help make our airport more inclusive and welcoming to all travelers.
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Alaska Airlines Honors Customer Service Award Winners
Alaska Airlines, and their regional partner, Horizon Air, recently celebrated Customer Service Week. Check out the Alaska blog to read about the employees – including several Portland-based PDX People – who take customer service to the next level.
We asked Mike Stanley, Alaska Airlines' Portland Director of Guest Services, Station Operations, for his thoughts on the stellar customer service provided by Alaska and Horizon's PDX People:
"Our people are the reason we've been around and thrived for the last 90 years. It’s the remarkable, selfless care they show every day that has earned us unprecedented loyalty among our guests, not to mention a plethora of awards for the airline. I am so proud of the Portland team and how they go above and beyond every day. I always tell people, 'If you think you have seen it all wait until tomorrow.' The things the Alaska and Horizon team do for guests never ceases to amaze and impress me."
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Travel Oregon Offers Guide to Tribal Cultural Events Statewide
Travel Oregon recently partnered with the state’s nine federally recognized tribes to create the “Travel Guide to Oregon Indian Country.” The guide emphasizes tribal museums, events and activities open to the public in Oregon. In a Think Out Loud segment on OPB Radio, host Dave Miller talked with Lisa Itel, director of Global Strategic Partnerships with Travel Oregon, Lucinda DiNovo, director of sales at The Mill Casino Hotel & RV Park and vice chair of the Oregon Tourism Commission, and Travis Hill, COO for the Umpqua Indian Development Corporation. Pick up a guide at the Travel Oregon space in the Rental Car Center lobby or see it online now.
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PDX in Pictures
Last week, Alaska Airlines and the Port of Portland Police teamed up with the PDX People program to celebrate Breast Cancer Awareness Month. Airport employees played games to win pink breast cancer awareness swag and picked up information about breast cancer screenings. If you missed it, don't worry: There's another opportunity to participate coming up on Friday, Oct. 21, from 8 to 10 a.m.
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