Kane Shapiro Takes Time to Provide Great Service
TSA's Kane Shapiro recently encountered a passenger facing an unforeseen challenge: accessing one set of concourses when he was ticketed to fly out of the other. The construction-related closure of the Concourse Connector can be a surprise to travelers who previously used this path to go between concourses.
Fortunately, Kane was able to offer a solution – use the AtYourGate app to get the items delivered.
Recognizing that the passenger had a visual impairment, Kane took the time to offer additional assistance with the app. Being respectful – a core value for PDX People – means acknowledging that every person’s experiences and abilities are different, then tailoring the response to each individual and situation, exactly as Kane did.
Hali of AtYourGate submitted Kane's customer service nomination. As she noted, "Kane really went out of his way to help a passenger get exactly what was needed, ending the airport experience on a strong note. The passenger said Kane was so helpful and really made his PDX experience great."
You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service – submit a nomination now.