Edition #9, Friday, February 6th, 2026
In this Newsletter:
  • President's Week sick leave & scheduling
  • Gondola loading
  • Wishing everyone a safe winter season!
  • The Two Woodcutters 
  • Volunteer ski guides wanted
  • Did someone say... free boot liners?
  • PSIC Courses
  • Après @ Buffalo Bills
  • Reminders
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Afternoon WB Snow School Team, 
Thank you for the incredible work you’ve been doing over the past few weeks in some very challenging conditions. Your professionalism, adaptability, and commitment to our guests and each other have been outstanding. As we move forward, I want to reiterate that strong decision-making with safety at the center is non-negotiable. Please continue to lean into your training, our protocols, and your own good judgment to keep our guests, our teammates, and yourselves safe. We are fortunate to have such a deeply experienced and tenured team, keep leaning on each other for knowledge and support.

After some slower weeks, we’re excited to welcome the increased volume that Presidents’ Day, Family Day and Lunar/Chinese New Year will bring to our school, the resort, and our community. These periods are critical for our business and also bring great energy to WB. The great news is that we continue to receive very positive feedback from our guests, including some of our highest service scores in years related to staff, food and beverage, and safety. Thank you for the care and effort you all bring to each and every lesson.

One area that has generally been well received by our guests is the parking changes and the implementation of reservations. At the same time, we know the changes to Lot 6 have been a significant adjustment for many of you. Regardless of these challenges, one thing must always remain true: we treat each other — including teammates from other departments like Parking — with respect, kindness, and care. Unfortunately, we’ve seen and heard about a number of interactions that don’t reflect our values and have impacted the perception of our team. As we head into the next holiday period, please take time to re-familiarize yourself with the new parking processes. If you have questions or need clarity, please reach out to your leader, we’re here to support you.

We’re now about halfway through the season, with a lot still to look forward to. Let’s continue to take care of one another, keep safety and our values at the forefront, and have some fun as we enjoy the second half of the season together. Thank you again for everything you do.
 
Kyle Murphy
Sr. Director, Skier Services
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 PRESIDENT'S WEEK
SICK LEAVE & SCHEDULING
SICK LEAVE
In less than a week we are going to be BUSY,BUSY!!
 
On Friday, February 13th (yes… a Friday the 13th!), we’ll start to see families and guests arriving in resort for BC Family Day and President’s Week. This means a significant increase in Snow School business across all areas. We can expect many guests with Epic Passes who have visited other Vail Resorts Snow Schools and are excited to experience Whistler Blackcomb.
We recognize how hard everyone has been working since the start of the season, especially with the ever‑changing weather. There’s always a lot happening in Snow School, and it takes real energy to be “good to go” every morning.
This is the time of year to make yourself a priority. Maybe it’s adding a bit more vitamin C or D, choosing a movie or board game instead of après, or simply giving yourself a quieter night. Looking after your wellbeing matters—you’re an essential part of our team.
When we experience a high volume of sick calls, especially during peak periods, it can mean your teammates may need to take larger groups or have less support during morning check-ins. Our goal is to ensure every guest has the best possible experience and that we’re able to take everyone who wants a lesson—no turning guests away.
Thank you for everything you do. Your effort, energy, and professionalism are what create the “experience of a lifetime” for our guests.
Most staff will see their “Government Sick Leave” start to accumulate. The one thing that will be monitored regularly will be the “provided your employer is satisfied of your condition”. We spoke about these details in our pre-season training. Please see below:
 
Taking Sick Leave according to Government of Canada
You will be granted sick leave with pay when you are unable to perform your duties because of illness or injury, providing your employer is satisfied of your condition and your have the necessary sick leave credits.
 
Process to Call in Sick
Please call your scheduler between 7:00 and 7:30am to let them know what your condition is. You must speak with your scheduler.
Please reach out to your supervisor|manager to let them know your condition. If your supervisors is satisfied you will then need to email them to request your sick pay.
Please know that you cannot email after the season is finished to claim sick days. It is your responsibility to have your sick day processed.
 
In a week’s time it is “game time” and we look forward to seeing you all out there, ready to deliver amazing experiences for our guests.
 
Thanks, everyone — let’s finish strong together!
Donna Kerr
SCHEDULING
As we approach Presidents Week, thank you for your continued flexibility and professionalism.
Due to high demand for Kids lessons, schedules may change, including pod assignments or days off. Please monitor your schedule closely and thank you for your understanding.
Part-time instructors who can add availability between February 14–19 are encouraged to email their pod scheduler.
Finally, a reminder to keep all communication with the scheduling team respectful and professional. We all share the same goal: delivering a great experience on the hill. Mutual respect between instructors and schedulers is key to making that happen. 
Thank you for your teamwork and support.
Scheduling Team
GONDOLA LOADING
You might have been trying to remember the maximum amount of people that should be loaded in our gondolas, well, wonder no more! Please see below:
  • Blackcomb Gondola - 10
  • Village Gondola - 9The Lift Experience Team targets for 8, but it can be 9 with 8 sitting and 1 standing.
  • Excaliber Gondola - 8
  • Creekside Gondola - 10
WISHING EVERYONE A SAFE WINTER SEASON!
**PLEASE READ**
Whistler can all be a lot of fun; lots of activities, parties, celebrations and exhilaration from doing the sports we loveThe darker side of all this celebration and fun is “drink spiking. If you are unaware of what drink spiking is; it’s when someone puts drugs (or even alcohol) into another person’s drink without their knowledge. This is an unfortunate on-going problem in Whistlerit can happen to anyone AND it can happen anywhere (bars, pubs, house parties, etc). 
Drink spiking can cause memory loss, confusion, nausea, sudden extreme intoxication & unconsciousness -> which can lead to crimes of assault or even falling asleep in an unsafe place like the snow which can cause hypothermia and worse. The act of drink spiking is not only dangerous but also a severe violation of trust and personal safety. 
Some ways to help prevent drink spiking are: 
  • Never leave your drink unattended 
  • Take your drink to the bathroom when you go (see above bullet point) 
  • Keep your hand over the top of your drink 
  • Keep your thumb over the top of a bottled drink 
  • Do not accept a drink from someone unknown/don’t know well 
  • NEVER go out alone 
  • Watch out for your friends  -> any unusual behaviour 
  • Have a buddy 
Please report any suspected drink spiking to the Whistler RCMP at 4315 Blackcomb Way or by calling 604.932.3044. If you or a friend need IMMEDIATE or URGENT help, call 911 or head to the Whistler Medical Clinic at 4380 Lorimer Road. 
Take care of yourself and each other, safety of self doesn’t stop when you leave work for the day. As mentioned in all our Snow School Orientations,our Leadership Team cares about YOU. We want you to have a successful and exciting winter season, so let’s keep an eye on each other and please know we are there for you if you need us. 
 
Friends to the End 
THE TWO WOODCUTTERS
This is one of my favorite parables… (slightly modified as I love both of these guys very much)
High in the alpine of WB lived two gents who were hired to cut wood in some of our amazing, glided trails. Let’s call them Eric and Wayne. They were given the same tools, the same number of trees, and the same amount of daylight (BTW – they were both very competitive).
Eric worked without pause. From the moment the sun rose, his axe swung hard and fast. He took pride in never stopping, never sitting down, never wasting a minute. In fact, and I may get this wrong he always said “The faster you swing the axe the more wood you take down…” or something like that…persistence was his driving force – just ask the locals. 😉
Wayne, on the other hand, worked steadily, but every few hours he would disappear into the trees. For nearly an hour, sometimes longer, and no one could see him. Eric scoffed, knowing he was always the more skilled woodcutter.
“Pendant que je suis ici à travailler” he muttered, “he’s off, probably relaxing”
By Whistler sunset, the woods grew quiet and both men returned to their ‘happy place’. When WB accountants (and they were merciless) counted the logs, everyone was surprised: Wayne always had cut more wood…wwhhaatt?
Eric, exhausted and frustrated, finally hooked up with Wanye at Merlins and asked…“How is this possible? Every day you disappear (he actually used a different phrase) for an hour. I giver-er like there’s no tomorrow and never stop.”  Wayne smiled… as he only could… and replied… “Mate…while I was gone, I was sharpening my axe.”
A Lesson for Snow School
At Whistler Blackcomb, we face a season much like that forest. Long days. Cold starts. Tired legs. Endless laps. It’s easy to believe that pushing harder, skiing faster, and saying yes to all extracurricular activities mark of a great instructor…but does it?
The strongest instructors, the ones still smiling and ripping in late April, are often the ones who disappear for an hour (+).
They stretch.
They refuel.
They sleep instead of partying every night.
They take rest days seriously and ask for extra ones (but not during Xmas and Prez week) They listen to their bodies… sore knees, tired backs, and foggy minds.
To some, it may look like they’re working less, but all season long, their edges stay sharp.
They teach better.
They ski & snowboard stronger.
They stay patient with guests.
They avoid injury – this is a big one!
They last the season by making the right decisions and enjoy it.
Moral…as if I really must tell you…
You don’t fall behind by taking care of your body.
You fall behind by dulling the axe you depend on.
A long winter isn’t won by those who swing nonstop, but by those who know when to sharpen and recover. “Let’s make this the best season EVER!”
Bartosz Barczynski
VOLUNTEER SKI GUIDES WANTED
Join the Whistler Blackcomb Foundation at the TELUS Winter Classic, Ski with a Pro day!
WHEN:  Friday, March 6th
WHAT: Volunteer for the WHISTLER BLACKCOMB FOUNDATION’S biggest charity fundraiser of the year by touring a group around the Mountains for the day.
WHO:   Seeking WB Pros or expert skiers/riders who know and love Whistler & Blackcomb mountains.
WHAT’S INVOLVED:
  • Complimentary buffet breakfast at the Fairmont Chateau Whistler.
  • Full day of skiing/riding with a TELUS Winter Classic team
  • Lift Line Priority on both mountains for TWC participants and guides
  • 2 FREE beers and snacks at a private Après party (Roundhouse Lodge).
  •   ONE ticket to the coveted Friday evening Winetastic event.
 
WHY:    The Whistler Blackcomb Foundation is the largest community fundraiser in the Sea to Sky Corridor, raising over 25 million dollars since 1992 for local non-profits. If you have benefited from this support, here is an excellent opportunity to give back, have fun, and meet great people!
THANK YOU FROM THE BOTTOM OF OUR HEARTS!

DID SOMEONE SAY...
FREE BOOT LINERS?
Your Feet Called… They Want New Liners... This is a Safety thing...
Hey Whistler Blackcomb Ski Instructors!
Are your boot liners feeling a little… tired?
Packed out? Funky? Older than your...I'm not going to finish this sentence on advice from HR ;) 
Good news! We’ve got your feet covered (literally).
We’ve just scored 60 BRAND‑NEW boot liners in all kinds of sizes and brands, and they’re ready to breathe new life into your boots and your workday.
What’s the deal?
  • If your liners have seen better winters
  • If your feet are crying halfway through the day
  • If you want to ski happier, teach stronger, and walk less like a penguin
If insterested head on over to the Blackcomb Lair to pick some up, located on the bottom floor in the Blackcomb Admin Building. Ask your supervisor if you are unsure where this is. 
The best part?
They’re FREE. Yes. Free. Zero dollars. No catch. 
Happy feet = better skiing = more fun on snow. This is one of those rare wins where everyone benefits (especially your toes).
Remeber, first come first serve! 
Don’t wait until your liners fully give up... treat your feet now and thank yourself later.
See you out there,
Snow School Leadership 
REMINDERS
To check your Schedule: 
https://instructor.snow.com (username: active pass # | password: $noW2526) 
Privates & Corporate
Whistler Kids
Schools on Snow, Recreational Club & Roundhouse Club
 Adult, Ex-Can, Gap & Adaptive