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Charlestown Continuing Care Monthly Newsletter
September 2025 Issue

 

We Want to Hear From You! The 2025 Resident Satisfaction Survey is Coming Soon

 

 

Dear Residents and Families,

Charlestown is committed to providing the best possible lifestyle and services to the residents of this community. To help us achieve this goal, we have partnered with Holleran, an independent research firm, to conduct an annual Resident Satisfaction Survey. Since you are a family member of one of our valued continuing care residents, your feedback would be greatly appreciated. By completing the survey, you will help us identify where we shine as well as opportunities to better serve your loved one

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The survey will be available electronically October 6 through 26. It takes just 5-10 minutes to complete! We have made it so easy to take online by also providing you with a QR code that you can scan using your mobile device. Paper surveys can be provided, as requested.

Please note, your individual responses are strictly confidential. No one at Charlestown will have access to them. Responses will be submitted directly to Holleran and compiled into a comprehensive report, which is expected to arrive in January. If you have questions while completing the survey, please contact Holleran at 1-800-941-2168.

 

Thank you in advance for your participation! We appreciate your partnership as we strive to provide the very best care for your loved one.

 

Sincerely,

Don Grove

Executive Director

 

Max Mendelzon

Director of Continuing Care

 

 

 

 

 

 

The Resident Satisfaction Survey is a great way to provide feedback on what you appreciate most about our community and how we can better serve you and your loved one.

 

Participate in the survey from October 6 through October 26. The link to the survey will be emailed to the person listed as the responsible party for each resident. Paper surveys will be provided to residents upon request, starting October 6.

 

Please take time to provide your feedback! It takes just 5 to 10 minutes to complete

 

 

 

How to Help Your Loved One Manage Time-Shifting

 

 

Your loved one with dementia may become disorientated and confused about time and place. This is called time-shifting. Time-shifting is when a person feels like they are living at an earlier time in their life. A person who is time-shifted may appear to be experiencing a different reality.

 

What causes time-shifting?

The brain uses sensory information and memories to understand what is currently happening. People with dementia often have damage to their short-term memory and may rely more on older memories to make sense of things.

 

How to Help Your Loved One Manage Time-Shifting

 

Your loved one with dementia may become disorientated and confused about time and place. This is called time-shifting. Time-shifting is when a person feels like they are living at an earlier time in their life. A person who is time-shifted may appear to be experiencing a different reality.

 

What causes time-shifting?

The brain uses sensory information and memories to understand what is currently happening. People with dementia often have damage to their short-term memory and may rely more on older memories to make sense of things.

 

When experiencing time-shifting, your loved one may:

·         Ask if they can collect the children from school.

·         Ask when they can speak to their mother.

·         Recall memories from much earlier in life.

·         Fail to recognize children, friends, or themselves.

·         Believe their family members are much younger.

·         Think that people who have passed are still alive.

·         Become confused about how to use certain objects.

 

To help prevent or reduce time-shifting, you can:

·         Remove or replace mirrors and shiny surfaces.

·         Announce your name when entering the room.

·         Reduce the number of unfamiliar items or technology.

·         Avoid contradicting or correcting their experience.

·         Learn more about their life history.

·         Offer simple solutions to challenges.

·         Validate their memories and feelings.

 

Remember that what your loved one perceives is as real to them as your reality is to you. By following these tips, you can help them navigate time-shifting with more ease.

 

 

 

 
 
 

Get Ready for Medicare Annual Enrollment

Medicare Annual Enrollment is just around the corner. Now is the time to schedule your complimentary review of your current health insurance coverage with our Erickson Advantage® team.

 

Get Answers to Your Health Insurance Questions

Regardless of whether you’re considering Erickson Advantage, keeping your current coverage, or switching to another insurance plan, your health insurance resource manager, a licensed sales agent, is here for you.

 

Don’t Wait to Feel Prepared

With Medicare Annual Enrollment coming soon, it’s important to do your research now so you can be ready when the annual enrollment period officially begins this fall.

 

Get Ahead of Medicare Annual Enrollment! Schedule a health insurance coverage review today. Call 443-297-3110, TTY: 711, Monday–Friday, 8:30 a.m. to 5:00 p.m. local time or email <jennifer.simon@erickson.com>.

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract. Enrollment in the plan depends on the plan’s contract renewal with Medicare.

 

 

 

September Observances

Be sure to add these cultural observances to your calendar this September!

 

Labor Day – September 1

 

World Suicide Prevention Day – September 10

 

National Hispanic Heritage Month – September 15–October 15

 

 

Click on Links Below to Access
 

 

 

Continuing Care Contact Information
Continuing Care Organization Chart
 
Charlestown | An Erickson Senior Living Community in Catonsville, MD

709 Maiden Choice Lane, Catonsville, MD 21228 US

 
Give us a call 1-800-980-9187
 

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