Welcome to the First Issue of Moving Forward — We're SO glad you're here!
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Please take a quick survey to tell us what interests you most — so we can shape future issues around what matters most to our clients.
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| Five Tips to Help Speed Up the Repair Process
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As a CRT user, much of the repair process is outside of your control, but there are things you can do to help the process move as quickly as possible.
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When your complex rehabilitation technology (CRT) equipment breaks down, getting it repaired as quickly as possible is critical. Your chair is what keeps you moving through life.Â
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But CRT repairs take time. Many factors influence the repair timeline—from insurance documentation requirements to the review and approval process—and a lot of them are outside of the CRT user’s control. Even so, there are some proactive steps you can take to help keep the repair process moving as quickly as possible. (Read More)
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At NSM, we’re committed to delivering a best-in-class experience for you. That’s why we’re excited to introduce a new section on our website designed to make the wheelchair ordering process clearer, easier, and more transparent. The new ‘Getting Your Chair’ section on NSM-Seating.com helps you feel informed and confident throughout your journey.Â
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In 1999, NSM client Jerry Donovan experienced a medical crisis while driving that caused his blood sugar to plummet, leading to a major crash. This incident left Donovan, a Type 1 diabetic, with a T-6 spinal cord injury. While in the ER, he vowed to God to do 'some good stuff' if he survived. Since that day, he’s been on a mission to support others in thriving!
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In this month's product spotlight, get to know the enhanced features of the MyPermobil 2.0 App, which provides real-time insights to help users get the most from their Permobil power wheelchair. Explore the versatile support of Altimate’s ActiveAid shower/commode chair, and experience the power and efficiency of Sunrise Medical’s Empulse M90 Wheel Add-On.
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NSM will be closed in observance of the upcoming holidays on Thanksgiving Day (11/27/25), the day after Thanksgiving (11/28/25), Christmas Day (12/25/25), and New Year’s Day (1/1/26). Please plan ahead for any service needs during this time. For regular hours of operation or to locate the NSM branch nearest you, please visit www.nsm-seating.com/find-a-branch.
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REMINDER: Check Your Order Status on MyNSMOrder.com
You can access your order information, including your Order ID, where your order is in the process, and more via NSM's MyNSMorder.com! Click here to log in.Â
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Feedback
We are always looking for ways to improve. Please send your feedback and article ideas to Feedback@nsm-seating.com.
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701 Cool Springs Blvd, Suite 405 | Franklin, TN 37067 US
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