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Wednesday, January 7th, 2026

These communications are voluntary and unpaid.

 

Hi Ski & Ride School Pros, 

Ski & Ride School in My Epic is Here for our Guests! 

Thank you for your incredible help in launching Lesson Connect! Your input and effort made it possible to bring this innovative tool to life. We are grateful for your engagement as we adopted this exciting new technology. Here’s to bringing Lesson Connect to life as a Ski & Ride School team! 

Now that we’ve launched Lesson Connect, we are excited to announce that Ski & Ride School in My Epic, the guest facing Ski & Ride School functionality within the My Epic App, is now live and available for guests! In Ski & Ride School in My Epic, guests will be able to digitally check in, receive in-lesson updates, and track their progress over time. This is a major step forward in delivering the Experience of a Lifetime. We can’t wait for you to explore everything this platform can do and see the difference it makes on and off the snow. 

Your Next Steps – Get Started Today! 

  1. Download the Lesson Connect and My Epic Applications to See the Guest Experience Ski and Ride School in My Epic for guests is live! If you're interested in seeing the guest experience, head over to the Apple App Store or Google Play Store and download the My Epic app. Though you will not need this for work, you can see and experience the SRS features you’re bringing to life for our guests!
  2. Announce the launch of Ski & Ride School in My Epic to your guests! Ski & Ride School in My Epic is a game-changer for your guests—it helps them stay informed and connected throughout their lesson experience. Share this exciting news by talking about Ski & Ride School in My Epic during check-in, highlighting the benefits and encouraging guests to download the app. For more tactics around encouraging your guests to utilize the app, click here Guest Conversion Tactic. 
  3. Share your Feedback We want to hear from you! If you have any feedback or run into issues in the app, please let your supervisor know. They’ll bring your input to daily hypercare meetings so we can address concerns quickly and keep improving Lesson Connect and Ski & Ride School in My Epic. 

In Case You Missed It – Announcements and Resources: 

  1. Complete Your LIFT Training 
    Lesson Connect and Ski & Ride in My Epic LIFT Training  
    1. Start LIFT Training → The LIFT   
  2. Submit Your BYOD Attestation & Device Election 
    Elect to use your own device (and receive the $35 monthly stipend) or request a company-provided device. 
    1. Complete BYOD Attestation via the LIFT Training linked above 
  3. Review the BYOD Knowledge Base Article 
    Check device compatibility and stipend eligibility details by reviewing Lesson Connect and Ski & Ride School in My Epic KBAs & FAQs 
    1. View BYOD KBA → BYOD KBA and Access Instructions
    2. View Mobile Device Policy Overview and Privacy Details https://epicemployee.vailresorts.com/epicemployee?id=kb_article_view&sysparm_article=KB0035400 
    3. View Instructor FAQs → Instructor FAQs    

Need Help?

We will continue to have in-resort office hours available for anyone with questions or needing extra support. In addition, your leadership team is prepared to assist with instructions and troubleshooting throughout the day. Check in with your leadership team to learn more about office hours and other resources available at your resort. 

 

Important Reminder for Practicing in the App: 
You are welcome to explore the Lesson Connect application and get familiar with its features through practice, and it’s important that never practice with live data unless you are actively working on a real lesson.  To avoid impacting live operations, please practice outside normal operating hours. After 5:00 PM MST, you may create a class in the Lesson Builder screen to see the flow of building a class.  

When exploring: 

  • Do not add any guests to your lesson. 

This marks an incredible milestone for Ski & Ride School. Thank you for your curiosity, commitment, and leadership in bringing this innovation to life. Together, we’re shaping the future—and making this season truly unforgettable! 

Links to all previous communications: 

  • SRS in My Epic app - Tips & Tricks for Lesson Connect Success
  • SRS in My Epic app -  Lesson Connect is Live!
  • SRS in My Epic app – Guest Experience 
  • SRS in My Epic app – Instructor Experience 
  • SRS in My Epic app – Sup View 
  • SRS in My Epic app – Instructor FAQs 
  • SRS in My Epic app – Instructor Training Preview 
  • SRS in My Epic app – Guest Conversion Tactic 

Thank You for Being Part of This Launch!

Ski & Snowboard School Senior Leadership Team

 

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