email : Webview : FSCA publishes consumer complaints survey

Click here to view this message in a browser.

Moonstone Monitor | 3 April 2025

IN THIS WEEK'S ISSUE

Top stories

•	FSCA probes complaint processes amid surprisingly low filing rates
•	Moonstone Information Refinery marks 25 years of innovation and expertise
•	Life insurers pay a record R639 billion in 2024
•	Major setback for medical schemes in legal battle over low-cost options

In the news

•	Misclassified vehicle use – a reminder to provide adequate advice
•	SARS’s enhanced compliance efforts add R301.5bn to revenue
•	CMS extends exemption for primary healthcare policies
•	Health practitioners outline constitutional challenge to NHI Act
•	Medical schemes push ahead with case over Covid test pricing
•	FIC seeks further input on guidance for money or value transfer service providers
•	Reporting Directive for cross-border transactions issued
•	Increase in penalty for late insurance returns

Learn with MBSE

•	CPD – We are an authorised CPD provider
•	Class of Business training
•	Short courses – Popia, NCA, Fica, Entrepreneurship
•	Accredited qualifications – NQF 4 to NQF 8

Careers Platform

•	Advertising packages
•	Industry positions
•	Moonstone positions

In Lighter Wyn

•	Flow of thought

Distributed to
41 292
subscribers

ADVERTORIAL

Have your fund members been advised on Two-pots options?

Are your members using Two-pot responsibly? A GTC perspective on the matter.

Are your members knowledgeable about the impact of their Two-pot decision?

Are you on top of your clients’ claims and payouts. What members are saying about

GTC’s Two-pot engagement process.

Have you used Two-pot to improve your relationship with your retirement fund clients?

Contact CEO, Gary Mockler at gmockler@.gtc.co.za.

A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process?

Moonstone Information Refinery marks 25 years of innovation and expertise

Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter into a multifaceted provider of business solutions.

Life insurers pay a record R639 billion in 2024

Sales of recurring-premium savings policies continued to improve, while lapses of risk policies declined.

Major setback for medical schemes in legal battle over low-cost options

The Board of Healthcare Funders says it will appeal after the High Court dismissed its application on procedural and substantive grounds.

Top of Page

IN THE NEWS

Misclassified vehicle use – a reminder to provide adequate advice

An FSP failed to ensure that a client was made aware of the implications of modifying his policy, resulting in an insurance claim denial.

SARS’s enhanced compliance efforts add R301.5bn to revenue

The South African Revenue Service outperformed its revised estimates for 2024/25, buoyed by strong personal income tax, VAT, and company income tax collections.

CMS extends exemption for primary healthcare policies

Insurers are allowed to offer primary healthcare policies for an additional two years pending the finalisation of a framework for low-cost benefit options.

Health practitioners outline constitutional challenge to NHI Act

The SA Medical Association is particularly concerned about the Act’s impact on overburdened healthcare professionals, as well as patients’ ability to access treatment.

Medical schemes push ahead with case over Covid test pricing

The Competition Tribunal has dismissed key objections from major pathology laboratories, moving the medical schemes closer to having their damages claim heard in the High Court.

FIC seeks further input on guidance for money or value transfer service providers

The Financial Intelligence Centre has refined its draft PCC, addressing industry feedback on payment system operators, open- and closed-loop cards, and third-party payment services.

Reporting Directive for cross-border transactions issued

Directive 3A and PCC 50A set clear guidelines for accountable institutions on reporting international funds transfers and handling reporting failures.

Increase in penalty for late insurance returns

The FSCA has raised the maximum daily penalty for late submissions under insurance legislation by 4.39%.

Top of Page

CAREERS PLATFORM - INDUSTRY POSITIONS

•	Short-Term Insurance Commercial Lines Underwriter: Intasure (PTY) Ltd, Cape Town, Southern Suburbs. A well-established Insurance Brokerage in Cape Town, Southern Suburbs requires the services of an office based Commercial Lines Underwriter.

•	Broker Support Administrator : Intellisure Insurance Brokers, Newlands, Cape Town. An organised and competent Broker Support Administrator is required by a High Networth short term insurance brokerage based in Newlands, Cape Town.

•

Compliance Officer: Trive South Africa – Licensed Financial Services Provider (FSP27231), Gauteng/Cape Town, South Africa. We are seeking a detail-oriented and knowledgeable Compliance Officer to join our team. The Compliance Officer will be responsible for ensuring that the company adheres to all regulatory requirements and internal policies, promoting a culture of compliance and ethical conduct throughout the organization.

•	Experienced Financial Planners: Advisory Partners Collective,Sandton,Gauteng. Join Advisory Partners Collective and take your career to the next level with top-tier support, cutting-edge resources, and a powerful network for success.

CAREERS PLATFORM - MOONSTONE POSITIONS

•	For career opportunities currently available at Moonstone please click the button below.

Top of Page

IN LIGHTER WYN

Flow of thought

Arguing_

Netflix

Alarm

Door

Top of Page

Contact

Manage your preferences | Opt out using TrueRemove®
Got this as a forward? Sign up to receive our future emails.
View this email online.

This email was sent to walda@ida.co.za
Continue receiving our emails, add us to your address book.