Travel Portland launches Rose City Certified
Rose City Certified is a one-hour destination training program for frontline hospitality workers. Help contribute to a more unified and welcoming experience for Portland’s visitors by learning key information, such as what to see and do, navigating the city, how to handle difficult conversations with guests and how to welcome guests of all cultures and abilities.
Rose City Certified is online, mobile-friendly and available on demand. The curriculum is geared for hotel front desk and concierge staff, rideshare drivers, retail and restaurant workers, tour guides, museum and attraction staff and others who interact with visitors on a regular basis. It contains a mix of videos, written instructions and interactive activities across five modules:
- Initiating welcoming conversations
- Things to see and do in Portland
- Navigating Portland
- How to have conversations about Portland-specific issues
- Cultural competencies, accessibility and Equity, Diversity and Inclusion (EDI)
Bonus: Participants who complete the course will receive a certificate of completion and a commemorative lapel pin.