Filling out any linked forms is voluntary and unpaid.

Your voice and honest feedback shapes our culture, strengthens our operations and supports the meaningful actions that help everyone thrive both, at work and at play.

We value your input and appreciate your participation. The survey should be completed by the end of the day on December 22.

What is it? Continuous Listening is a series of surveys used at all Vail Resorts to ensure the voices of all employees are captured frequently and deliberately.  We want to listen continuously, not just once per season.  

Is it confidential? Yes — 100% confidential. Your leaders will see the scores and comments, but no names or employee IDs will be associated with your feedback.

How can I add comments? Comments are encouraged after each question. To add your comment, select the "+ comment" button located below the rating scale. Comments are super valuable.  

Does it matter if I share my feedback? Absolutely! All levels of leaders will see the opportunities and strengths of their departments. Whether we’re getting it right or need to improve, we want to hear from you.

An Important First Step:

Please complete your required LIFT training titled “Lesson Connect and Ski & Ride School in the My Epic App.” This training will answer many of your questions before you start using the app.

Additional Training Content:

→ Bring Your Own Device (BYOD) policy

→ How to install Lesson Connect

→ Mobile Device Election, which allows you to decide whether you’ll use your personal device (making you eligible for a monthly stipend) or a company-provided device.

Completing this training is essential to ensure you’re ready for launch. Click here for the LIFT Training

Read a full list of all the communications:

Guest Experience

Instructor Experience

Supervisor View

Instructor FAQs

Instructor Training Preview

Guest Conversion Tactic

Launch Preview

For the direct link Click here

Learn how to create a shortcut for ProConnect Tools on your smart device. This shortcut will take you directly to ProConnect Tools, making it easy to clock in and out.

instructor.snow.com
New Password: $noW2526

Please visit the Article link within EpicEmployee to see the full details of each deal below:

Pro Deals - Up to 60% off Brand Names - KB0010842

ExpertVoice

Outdoor Prolink 

Helly Hansen 

Turtle Box

SRS Exclusive

Anti Ordinary- Our friends at Anti Ordinary have a Ski and Ride-exclusive offer just for you. Apply your code at checkout and save 20% off!

Code: BEAVERCREEK20

Reusch- Created with you in mind, a special discount code from Reusch just for our team— use it at checkout! 

35% off regular price items → code: beavercreekteach35

25% off sale items.→ code: beavercreeksale25

Atomic Holiday PSIA Pro Special

55% Off All Products at Atomic.com (excluding limited edition collaborations) 

Offer Details

55% off all Atomic products

Shop at atomic.com

Use coupon code at checkout: email sgerrish@vailresorts.com for the code.

Valid now through December 31st 

Available to working ski professionals only

Vail Resorts Employee Dining Discounts.

All active employees receive 50% off at all Vail Resorts Quick Serve Restaurants and 20% off at Full-Service Restaurants. These discounts apply at Beaver Creek and at any Vail Resorts–owned or operated dining location

For more information, visit the FAQ page on Vail Resorts’ Employee Food & Beverage Discounts.

Let’s Walk Through How to Get It!

Reminder: Employee passes will not be printed at the main Vail Village office. Please visit Lionshead or Golden Peak.

Vail Resort's Ticket Office Hours:  8:00 AM – 4:00 PM all season long.

Download the APP for quick access!

Before you hit the slopes, complete the following:

These are all required BEFORE you start teaching or earlier.

You will receive emails from People Connect and The LIFT once you are active and your LIFT trainings are available. You will not be able to log in until you receive these emails. If the trainings do not appear in your LIFT profile, you can search for and enroll in them yourself.

Reminder: LIFT training courses are paid activities. When logging your time, use ProConnect Tools (link on bcsnowpro.com) and select the “BC Virtual Lift PUNCH” category. Be sure to include any relevant notes, including the names of the training courses you completed during the session.

Having trouble punching in/out? First, verify your Required Notices in EpicEmployee. Remember to wait overnight after signing your Ski Waiver before using ProConnect Tools. If issues persist, record your time and contact your supervisor for troubleshooting and pay approval.

To ensure you’re paid Correctly and on time for all instructor duties, you must clock in and out using Proconnect Tools. Follow these steps:

As we get the season rolling and everyone starts clocking in and out, please review the following expectations around time entry for the year.

Accurate Time Reporting
Please make sure to report your time honestly and accurately to the best of your ability.

Donning and Doffing
Time spent putting on and removing gear is generally expected to be about 15 minutes before and after lesson times. We understand that occasional exceptions may occur due to legitimate circumstances. If that happens, please keep your supervisor team informed — this should not be a daily occurrence. If your time entries fall outside the expected window, a supervisor will follow up to confirm what compensable work activities were performed during that time.

Early Finish
If you and your guest finish skiing earlier than scheduled, please return to base, change out of your boots, and clock out once you are done.
You will still be paid the full amount for your product regardless of your clock-out time!

Wage and Hour Policies
Please review the attached SRS Wage and Hour Policies through EpicEmployee. It explains what qualifies as compensable versus non-compensable time.

Add Notes When Clocking In and Out
When you clock in and out, please add a brief note in the comment field describing what you were working on. It doesn’t need to be long — just a quick line so we can ensure your time is processed correctly and promptly.

Rest Break Attestation
Before punching out at the end of your shift, please read the rest break attestation carefully and respond appropriately based on the activity you completed.

As always, if you have any questions, reach out to your supervisor team. Thank you for helping us keep everything accurate and running smoothly!

What does “YES” mean?

You were permitted to take a 10-minute break away from your guests or group during your lesson or training.

What does “NO” mean?

You were not permitted to leave your lesson, training on snow, or virtual training at all and be away from your guests or group during the entire time.

Upon punching out, you will be asked the Final Attestation (see below).  You must click Yes and Submit in order for your time to be correctly submitted.

How to get to and from the Resort from designated employee lots.

Shuttle Access:
Village Transportation offers a free bus service in and around Beaver Creek Village, including to and from Employee Housing and the Employee Parking Lot via the Employee Shuttle. We recommend downloading the Beaver Creek Village Transportation app. 

Employee Parking:
Available for all employees at the Wolf Lot. Please remember that parking is a privilege, not a right. For additional details on registering for free employee parking, please use this LINK!

Employees may also park in any of Beaver Creek’s paid surface lots or parking garages, but will be subject to guest rates, and no employee discount applies. Overnight parking is not permitted in the Wolf Lot.

Access Update: If you have signed up for a Wolf Lot parking pass, please stop by the Reception Center to retrieve it.

Click here for more information on Transportation

Please email your PSIA-AASI Certifications to
Kristina.patterson@vailresorts.com and include the following: 

• First and Last Name
• Email
• Employee ID
• POD (BCA, BCC, BCCC, BCASB, BCCSB, BCN or Other)
• Certification Attained
• Date Attained
• Image of Certification Certificate or Scorecard
• Certification Receipt for reimbursement

Lessons are live at www.beavercreek.com. 

Email your Private Lesson Coordinators at BCSkiSchool@vailresorts.com to request this season's guest information.

If your guest has their dates for the 25/26 season, use the Private Lesson Request Form to submit their request now. 

As we begin a new season, we recognize that log-ins and password management can sometimes present challenges. To support a smoother experience, Vail Resorts is moving toward full self-service for password resets. Please review the guidance below to help ensure a successful log-in process:

If you need assistance with your password or MFA setup (and you are not locked out), self-service options are available:

🔐 Security Update: PeopleConnect & ITConnect Support Services

To better protect your personal information, Vail Resorts has introduced two-step authentication for EpicEmployee and enhanced verification protocols when contacting ITConnect or PeopleConnect.

When reaching out by phone, please be prepared to verify your identity with:

And three of the following four Questions:

If you’ve deleted the Microsoft Authenticator App or are using a new device, you MUST contact ITConnect for assistance. This will require a video call and a federally issued ID for verification.

Please note: We apologize for any confusion—when you are directed to contact your administrator for assistance, this refers to ITConnect, not our administrative team.

If you would like to connect with a supervisor, manager, or the Administration team, please utilize BCSnowPro.com and select Our leadership team. You will then be familiarized with our team and given the appropriate email information.

Monday 12/22 Grab N Go Dinner– stop by after work to grab a meal kit and take it home to have some dinner. Available while supplies last 

Pick up at the Reception Center on December 23 from 4 PM to 6 PM

The Staff Lounge is open again for the winter season! Located in the St. James building, the Staff Lounge offers a place to relax, enjoy free coffee and fountain drinks, and connect to the free Wi-Fi.  Operating hours are 8am to 2pm every day.  Come by and say hi!

Open to active Beaver Creek employees only.

Thank you, 

The Beaver Creek Street Team

Use the buttons below for additional information!

These communications are voluntary and informational only.

Beaver Creek Ski & Snowboard School sends many important employee communications via this platform. Please do not unsubscribe from these messages.

Brought to you by your Beaver Creek Admin Team!